预订文员/领班 Reservations Agents/Captain

1.Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals.
确保依照部门的标准和政策,需要达到整体业绩目标.
2.Assist in preparing daily, weekly and monthly reports
协调准备每日,每周及每月报表
3. Understand Revenue Management strategies, sell levels and sell directed rates and apply these methods to the sale of available hotel inventory
理解收益管理策略,销售水平和酒店可用房的定向
4. Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
协助新价格设置包括建立预订代码,确定操作流程并进行及时沟通.
5.Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge and call management in a professional, helpful manner
使用专业,友善的态度指导预订员在推销,交叉销售和正在进行的技能知识,电话管理等学习.
6. Lead by example in fostering positive employee relations and demonstrating core values
以身作则,培训积极的员工关系和展示核心价值观.
7. Ensure information provided to guests is accurate and individualized.
确保提供给客人准备和个性化的信息
8. Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized.
监督日常运作,确保使用最有效的管理方式,管理职责去完成生产力最大化
9. Adhere to the hotel’s Health and Safety policies
服从酒店的健康卫生和安全政策
10. Ensure smooth shift changes with proper pass-on to the next shift
确保正常的部门轮班制
11. Develop and maintain training manual for Reservations
为预订部制作培训手册
12.Report any equipment failures/problems & repair requests to Maintenance Department
及时将需要维修的办公设备报告给维修部门