Director of F&B餐饮总监

POSITION PURPOSE 职位目标
Has overall responsibility for providing leadership and management for the Food & Beverage Division(F&B and Culinary) be accountable for its asset and performance – i.e., F&B revenue & profitability, Food quality, hygiene & cost, guest satisfaction, brand consistency and employee engagement.  This position is also responsible for establishing business plans which results in the long term continued growth and profitability of the division. 
全面负责领导和管理餐饮板块（餐饮服务和厨房）并对资产和绩效负责，如，餐饮部的收入&盈利能力，食品质量、卫生及成本率，客人满意度，品牌一致性和员工情感投入。该职位也负责建立将导致持续增长和盈利的商业计划。
 
KEY ROLES & RESPONSIBILITIES 关键角色和职责
·Maintain and promote Raffles’ service culture and operating standards. 
·保持和促进莱佛士酒店的服务文化和操作标准
·Direct all operational activities towards supporting the Hotel’s goals - Gross Operating Profit, Food quality, cost, Guest Satisfaction, Brand Consistency and Employee Engagement.
·管理所有符合酒店目标的经营活动——营业总收入，食品质量，成本率，客人满意度，品牌一致性和员工情感投入
·Set periodical business plan, budget, and forecast and performance reports. 
·定期制定商业计划，预算，预测和业绩报告
·Assist in planning of menus and designing standard recipes in order to ensure consistent quality in food production, thereby satisfying guest needs and expectations
·协助菜单制定和设计标准配方以便确保在食品生产中保持始终如一的质量，而满足顾客的需求和期望。
·Ensure a constantly good standard of food quality, creative presentation and profitability
 确保维持食品质量标准，创新表现和利润率。
·Coordinate the Division, interpretation and implementation of Raffles / hotel’s policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff.
·为部门员工协调发展，阐释并执行莱佛士酒店的政策，运营程序和培训项目，手册，指南，菜单，工作安排，规则和条例
·Implement Raffles’ service culture and operating standards.
·执行莱佛士的服务文化和操作标准
·Conduct random checks to ensure that all standards are being followed consistently in the F&B Division. 
·进行随机检查确保餐饮板块始终贯彻执行所有标准
·Maintain up-to-date records on Division employees’ attendance, appearance, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action.
·对部门员工考勤，外表，工作和休假计划，劳动力成本，工资，缺勤，营业额和惩罚措施的最新记录承担职责。
·Approve the employment and termination of Division talent and employees and is responsible for on-the-job training on a regular basis.
·批准部门员工的雇佣和离职，负责定期的在职培训
·Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment.
·协调所有部门相关的物品和设备的选择，采购，存储，盘点，维护和使用
·Ensure the implementation of HACCP policies and procedures throughout the F&B Division. 
·确保HACCP政策和程序在整个餐饮部的实施
·Handle all guest complaints in the food and beverage division
·处理整个餐饮板块的客人投诉
·Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts.
·按照餐饮部所有相关项目的申请目的，库存，成本控制程序和预测，根据质量，服务，和成本维持当前的价格和选择供应商
·Work closely with local, state and governmental organizations in maintaining the highest standards of hygiene, sanitation and cleanliness in food and beverage areas.
·使部门紧密配合当地，州和政府组织维护最高环境卫生和清洁标准
·Develop new and special promotions that will improve guest satisfaction under the guidelines of the Raffles’ standards operating procedures.
·在莱佛士标准运营程序指导方针下开发新的和特别的将提高客人满意度的促销活动
·Develop and maintain effective communications between all operating departments.
·与所有运作部门保持有效沟通
·Conduct daily Division Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve.
·召开每日的部门例会讨论在店和即将到店的重要客人，餐饮部收入更新，经营挑战和改进方法
·Maintains a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
·与所有部门良好的工作关系，培养和促进一种有利于提高员工士气和工作效率的合作和协调的工作氛围
·Ensure that all F&B outlets update Guest Preference database on a regular basis 
·确保所有餐厅定期更新客人喜好数据库
·Coordinate promotional plan with Public Relation as well as menu cycles.
·与公共关系协调促销计划，协商菜单周期
·Develop high performing F&B management team to take on the next role. Growing managers within Raffles 
·培养和发展高素质的餐饮板块管理团队，在莱佛士酒店内部培养越来越多的管理者
·Respond properly in any hotel emergency or safety situation.
·对酒店紧急情况或安全状况做出适当回应
 
PERSONAL ATTRIBUTES 个人品质
·Solid business / financial acumen with good understanding of luxury hotel operations
·扎实的商业/金融头脑和对奢华酒店运营的良好理解
·Act as a role model in delivering elegant and understated service with sophistication
·作为一个成熟的提供高雅而低调服务的典范
·Demonstrate leadership qualities to build strong employee engagement
·发挥领导力，建立良好的员工情感投入
·Strong interpersonal skills and attention to detail
·优秀的人际交往能力，注重细节
·Good communicator with fluency in English.  Ability to communicate in a Mandarin, where the hotel operates  is desirable
·流利地使用英语进行沟通。能够使用普通话交流更佳。
·Proven organizational skills, able to set and meet deadlines with quality results.
·行之有效的组织能力，能够在规定期限内高质量地完成工作
·Good understanding of budgeting, forecasting, expenses and payroll control
·对预算，预测，费用和工资控制有良好的理解
·Executive presence – self assured exuding quiet confidence and humility
·自信和谦恭
 
QUALIFICATIONS 任职资格
·Degree from a reputable hotel school preferred.
·著名酒店管理学校毕业优先
 
EXPERIENCE 工作经验
·Minimum 5-7 years of experience in managing culinary operations and 2-3 years on F&B or F&B Division in a luxury hotel gained from working in key cities / resorts destinations globally.
·至少5-7年全球主要城市和度假村奢华酒店厨房运作及2-3年餐饮板块管理经验