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职位详情

Duty Manager 值班经理

8千-1万
  • 上海
  • 3年以上
  • 大专
  • 可提供吃
  • 五险一金
  • 节日礼物
  • 技能培训
  • 带薪年假
  • 岗位晋升
  • 管理规范
  • 员工生日礼物
  • 人性化管理
职位描述
招聘人数:1人
- Monitor the hotel front-of-house operations ensuring sufficient colleague level and proper work flow at all service areas. Conduct floor patrols to front and back of house areas on a regular basis. Handle all emergency situations and represent the hotel management when required.
- Provide a front line management contact for guests with escalated service requirements or items to be addressed.
- Handle dissatisfied guests to resolve complaints, take remedial actions immediately and follow up as necessary. Ensure all guest concerns are promptly logged and report to the management in the Duty Manager log.
- Respond to all emergency situations such as fire alarms, theft case, guest accidents etc. Every effort must be made to minimize the disturbance or cause inconvenience to the hotel guests. Ensure all incidents are properly logged in the Duty Manager log for future reference.

其他要求

  • 国际联号工作经验:优先
  • 语言要求:英语-精通
  • 计算机能力:良好
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工作地点

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上海市黄浦区马当路99号
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