岗位职责/职位描述

PRINCIPAL RESPONSIBILITIES 主要职责

• Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences.

根据酒店标准程序，宾客预订信息和喜好，对前来入住的宾客提供正确的登记业务。

• Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank.

根据酒店关于使用个人备用金的标准和规定对离店的客人提供准确的结帐业务。

• Supervise the shift to shift operations of the Langham Club.

监督朗廷会轮流班次的运作。

• Ensure adequate manpower is available to deliver exceptional service standards to the Langham Club guests.

安排充足的人手以确保向朗廷会宾客提供超越想象的服务标准。

• Be familiar with hotel room configuration, all special rates & programs and the 1865 Program.

熟悉酒店房间形态，所有优惠价和促销活动以及1865会员内容。

• Be familiar with the hotel facilities, services and local neighborhood information.

熟悉酒店设施和服务以及周边信息。

• Understand the hotel PMS in regards to Front Desk operation.

理解酒店使用系统中前台营运的知识。

• Understand the Miwa system.

理解Miwa系统。

REQUIREMENTS 职位要求

Education 教育学历

• Certificate / Diploma / Bachelor in Hotel      Management

酒店管理类证书/学历证明/学士学位证明

• Other related discipline

其他相关专业

Experience 经验

• Three years working experience in the hotel      industry

三年相关的酒店工作经验

Job Skill / Knowledge 工作技能 / 知识

• Out-going personality

性格开朗

• Good communication skills

良好的沟通能力

• Office administration experience

办公室行政经验

Computer Knowledge 电脑知识

• Knowledge of MS office software

相关办公自动化知识

• Opera PMS

酒店Opera系统

• FCS

FCS系统

Language Proficiency 语言能力

• Good      command of English and Mandarin, other languages would be beneficial.

良好的英语及普通话掌握能力,掌握其他语言者优先考虑.