Langham Club Supervisor 朗廷会主管

PRINCIPAL RESPONSIBILITIES 主要职责
Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences.
根据酒店标准程序，宾客预订信息和喜好，对前来入住的宾客提供正确的登记业务。
Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank.
根据酒店关于使用个人备用金的标准和规定对离店的客人提供准确的结帐业务。
Supervise the shift to shift operations of the Langham Club.
监督朗廷会轮流班次的运作。
Ensure adequate manpower is available to deliver exceptional service standards to the Langham Club guests.
安排充足的人手以确保向朗廷会宾客提供超越想象的服务标准。
Be familiar with hotel room configuration, all special rates & programs and the 1865 Program.
熟悉酒店房间形态，所有优惠价和促销活动以及1865会员内容。
Be familiar with the hotel facilities, services and local neighborhood information.
熟悉酒店设施和服务以及周边信息。
Understand the hotel PMS in regards to Front Desk operation.
理解酒店使用系统中前台营运的知识。
Understand the Miwa system.
理解Miwa系统。
REQUIREMENTS 职位要求
 
Education 教育学历
Certificate / Diploma / Bachelor in Hotel      Management
酒店管理类证书/学历证明/学士学位证明
Other related discipline
其他相关专业
 
Experience 经验
Three years working experience in the hotel      industry
三年相关的酒店工作经验
 
Job Skill / Knowledge 工作技能 / 知识
Out-going personality
性格开朗
Good communication skills
良好的沟通能力
Office administration experience
办公室行政经验
 
Computer Knowledge 电脑知识
Knowledge of MS office software
相关办公自动化知识
Opera PMS
酒店Opera系统
FCS
FCS系统
Language Proficiency 语言能力
Good      command of English and Mandarin, other languages would be beneficial.
良好的英语及普通话掌握能力,掌握其他语言者优先考虑.