T'ang Court Hostess唐阁餐厅咨客员

To ensure the three steps of service are      adhered to at all times确保服务的三个步骤贯彻始终。
·         To ensure a warm and sincere greetings at all times and use the guest name if known and using   The Langham language when interacting with the guest
在任何时候，确保温暖而真诚的问候，称呼客人的姓名如果知道的话，并且与顾客交流时使用标准的朗廷用语。
·         Anticipate guest’s needs and comply with guest requests
预期客人的需求，并且尽量满足客人的要求。
·         LHI standard greeting conduct in using the 10/5 rule at all times
始终遵循朗廷酒店10/5规定来迎接客人。
·         Colleague to follow “5 step rule” with the guest offering direction with a open arm gesture walking towards the destination the guest is looking for, no pointing finger at any time
在为客人指引方向的时候，应遵循“五步”规定即陪同客人向目的地方向至少步行五步，同时伸出手臂指引方向。绝不使用手指指示方向。
·         To seat guests in a manner that every guest will receive the fastest and most courteous service at all times. 
以是客人始终能得到快速而有礼貌的服务为准则来安排客人入座。
·         To deliver service with Poise self-confidence, well balanced, sincere and diplomatic. Service with eloquence and discretion, gracious, professional. Using a courteous approach, impeccable sense of hospitality with a display of friendly enthusiasm that will continue all through the restaurant during the entire meal period from receiving the guest to walking them out of the restaurant.
从客人进入餐厅直到他们离开的整个用餐过程中，始终传递沉稳自信、平衡、真诚并且有社交技巧的服务，让客人感觉心悦诚服、严谨、亲切，非常敬业。使用礼貌的方法，以及对服务业完美的触觉展示自身热情友好的一面。
·         To supervise and control seating in the restaurant and ensure that guests are seated as guest preference first also distributing them so no server is overloaded with guests at any given time, and in order to seat guests in a manner that is fair to all the servers.
监督控制餐厅内餐位数量的安排情况，确保尽量以客人的喜好安排座位，避免造成因客人较多员工较少，同时也要注意安排座位时要对所有的服务人员公平。
·         Actively support the TQM Total Quality Management.
积极支持全面质量管理系统。
·         Manage comment cards by category and share information in a systematic manner in order to improve
按类别管理反馈表，并能系统化地分享信息，从而做出改善。
·         Assist in working toward positive financial results.
积极协助上级，完成良好的收益。
·         Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
协助确保每个工作职能能够及时和准确的发挥。
·         Assist in maintaining a highly motivated and well-trained working team.
协助上级维护一个具有高度热情和训练有素的工作团队。
 
Operations营运
 
·         Follow opening & closing checklist thoroughly. 
完全遵循开档及收档的检查表。
·         Maintain guest flow charts to track number of guests to each station and in order to track volume per hour. 
运用客人流量观测表来观测每小时餐厅各个区域的客流量。
·         Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
与客人进行积极的互动和交流，征求他/她们的反馈意见从而提高服务质量。
·         Train, maintain and enforce all Langham service standards in the outlet.
在餐厅中培训、维持和执行所有朗廷酒店的服务标准。
·         Handle daily colleague relations (i.e. scheduling, time adjustments).
处理日常同事的协作关系。（例如，班次调整）
·         Maintain a safe & sanitary work environment for all colleague & guests.
为所有的同事和客人，建立一个安全及卫生的工作环境。
·         Operate with accuracy and manage the table reservation system in a manner that allows maximum capacity at all times and maximization of covers in pick hours in developing a very detailed strategy
精确操作和运用餐桌预定系统，始终保持最大的座位容量。建立一个具体的策略来应对繁忙时段，使上座率最大化。
·         Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
找到解决问题的方法。如电话服务，最后一分钟的预定，或其他每天可能发生的问题
·         Be on the floor during the shift and assist servers to ensure guests are satisfied.
在上班时间确保自己在餐厅的岗位上，并协助服务员使客人满意。
·         Ensure all side work is done on a daily basis.
确保每天基本的工作都完成。
·         Maintain proper colleague uniform standards.
保持同事制服达到标准。
·         Manage an effective data base program on daily basis.
建立一个有效的日数据库程序。