Meetings and Events Operations Captain 宴会营运领班

SCOPE 范围
Responsible for the service of all catering food and
beverage. Direct all catering service efforts toward guest satisfaction, the
achievement/maintenance of division stands, and profit maximization.
负责所有餐饮服务。提供优质的服务以提高客人满意度、部门指标完成度/部门设备标准化和利润最大化。
PRINCIPAL
RESPONSIBILITIES 主要职责
Follow The Langham policies and procedures.
遵循朗廷所有政策和程序。
Perform all guest contact activities in a
cordial efficient & professional manner; at all times maintain a
commitment to guest satisfaction.
在与客人接触中表现出热忱专业的行为举止，时刻令客人感到满意。
Maintain a cooperative, team-like attitude
among all colleague.
维持一个具有合作精神的团队。
Maintain a positive attitude toward the hotel
& the job being performed.
在工作中保持积极的态度。
Responsible for maintaining a high level of
sanitation and cleanliness in service areas.
负责维持所有服务区域的高度整洁、卫生。
Operations营运
·
Maintain organization of meetings
and events service areas.
维护宴会服务区的组织性。
·
Review menu/service (Event Order)
with Meetings and Events Operations Manager and Banquet Chef on a daily basis.
每天与经理及主厨回顾菜单及服务。
·
Communicate any additional
set-up requirements with head houseman and meetings and events operations
manager.
当有任何变动，需要变换台型、设备时需要和负责的人或经理报告。
·
Coordinate all food requirements
with the kitchen, including accurate counts for preparation and plating.
与厨房协调所有食品要求，包括配制品和盘子的精确数量。
·
Coordinate all liquor
requirements with the beverage manager. Be responsible for maintaining budgeted
meeting and events beverage cost.
与酒吧经理协调所有酒水需求。负责控制宴会酒水的成本。
·
Assign work/functions to
captains.
指挥和分配工作。
·
Directly supervise the work of meeting
and events supervisor and servers and personally observe the performance of all
catering service colleague.
直接管理监督宴会厅同事的工作及观察所有同事的表现。
·
Directly responsible for the
grooming standards and appearance of all catering service colleague.
负责检查所有同事的仪容仪表。
·
Insure that all schedule
catering functions take place on time and according to plan.
保证所有宴会都能按计划准时进行。
·
Make personal contact with
guests an assist them with any requests.
接触客人以便帮助他们解决任何要求。
·
Supervise proper tabulation of
all meeting and events checks and be responsible for insuring that all checks
are presented to guest for signature.
监管所有宴会确认表并负责确认所有表格都附有客人的签名。
·
Prepare or review a critique
made of every catering function. All problem areas should be noted and either
corrected or a proposed solution should be forwarded to the Meetings and Events
Operations Manager.
回顾和总结宴会中的不足之处。所有有问题的地方都需记录下来，并把正确的解决方法汇报给宴会营运经理。
·
Conduct “pre-function briefings”
and attend weekly function meetings.
指导班前例会并参加每周的宴会预报会议。
·
Keep copies of all banquet event
order’s, along with beverage requisitions.
保留所有宴会活动定单和饮料申请单。
·
Responsible for control and
maintenance of all service equipment. Write work orders as necessary.
负责控制和维修所有服务仪器、设备，在必要时记录情况。
·
Bring to the attention of the
director of catering all materials and equipment that require re-ordering or
need to be replaced.
告知会务总监哪些材料和设备需要被再预定或替换。
·
Recommend new products and/or
methods of operation.
推荐新的产品或新的操作方法。
Human Resources人力资源
·
Participate in hiring and
initial training of all catering service colleague.
参加所有宴会服务员的招聘和内部培训。
·
Conduct any ongoing training of service colleague.
不断指导同事进行培训。
·
Prepare efficient work schedules
for all service colleagues in terms of coverage and adherence to budget
guidelines.
在预算的指导下为所有服务员制定有效的工作计划。
·
Responsible for the maintenance
of discipline and a high level of morale among catering service colleague.
负责维持同事的纪律和提高士气。
·
All details regulatory
framework refer to colleague Handbook.
所有规章制度请参照员工手册。
Administrative行政管理
·
Insure that all guest
complaints/requests are handled to the guest’s satisfaction.
确保所有客人的意见和要求得到处理，并使得客人满意。
·
Responsible for reporting all
guest and colleague accidents immediately to the Meeting and Events Operation
Manager so that accident reports may be prepared/further assistance may be
obtained.
负责及时向宴会营运经理汇报所有客人及同事的意外事件，以便为将来作进一步的准备。
·
Responsible for maintaining
ongoing energy conservation and loss prevention programs among service colleague.
负责为同事制定能够维持前进动力和减少亏损的计划。
·
Be aware of accident prevention
and help enforce safe working conditions. Zero accidents are our goal.
了解事故预防并加强工作安全，目标是零事故
·
Perform any duties assigned by
the Management deemed necessary.
执行任何管理层委托的工作。
REQUIREMENTS 职位要求
Education 教育学历
Minimum
vocational school.
至少为专业学校毕业。
Experience 经验
·
Minimum 2 years meeting and events operations experience.
两年宴会厅工作经验。
Job Skill / Knowledge 工作技能 / 知识
·
Demonstrated
leadership qualities.
能体现领导者的素质。
·
Demonstrated
good technical knowledge of meeting and events operations.
具备优秀的专业的宴会厅运营知识。
·
Demonstrated
strong hospitality and communication skills.
有较好的服务精神和沟通技巧。
Demonstrated strong work ethic.
有较强的工作敬业精神。
Demonstrated great
hospitality skills and sensitivity to guest needs.
良好的服务待客技巧预知客人的需求。
Demonstrated a good
understanding of food production.
对食物产品知识的充分了解。
Computer Knowledge 电脑知识
Knowledge
of MS office software
能够使用日常的办公室软件。
Language Proficiency 语言能力
Demonstrated excellent
communication skills in English and Mandarin.
具备优秀的英语和普通话表达能力。