Meetings and Events Operations Waiter/Waitress 宴会营运服务员

SCOPE 范围
Provide guests in
the catering department with the highest standards of food and beverage service
on all functions. All efforts are directed toward guest satisfaction, the
achievement/maintenance of hotel standards and profit maximization.
在餐饮部门的所有宴会活动中，向客人提供高标准的服务。 努力提高客人满意度、酒店指标完成度/酒店设备标准化和酒店利润最大化。
PRINCIPAL RESPONSIBILITIES 主要职责
Follow all Langham policies and procedures.
遵守所有朗廷酒店的规章制度和程序。
Comply with the “clean as you go” policy.
完成“所到之处无脏物”的原则。
Report to work on scheduled days at the scheduled
time.
按照工作时间表按时上班。
Report to work in uniform following all
appearance standards.
上班时遵守仪容仪表和制服制度。
Work as a team.
工作中保持团队精神。
Follow all safety policies to ensure a safe
work area.
遵守所有安全制度，塑造一个安全的工作环境。
Honour all reasonable work-related requests
made by a manager or supervisor, which may be outside your normal job
activities, to achieve complete guest satisfaction and service throughout
the Hotel.
尊重所有的来自经理和主管的合理工作相关请求，即使超出你的工作范围，也要为整个酒店服务，使客人满意。
Check out with your supervisor before leaving
your station or the floor for any reason.
因为任何理由需要离开你的工作岗位之前先汇报你的主管。
Specific Duties 具体工作任務
Punch in and check for work assignment after
reporting to work.
在完成工作后汇报、检查。
·
Complete any assigned work duties.
完成所有被分配的工作任务。
·
Attend pre-function briefing.
参加班前例会。
·
Be able to read a banquet event order and know how to complete a setup.
会读宴会预定单并知道如何完成设台工作。
·
Set tables in your assigned area correctly and uniformly, using: clean,
pressed linen (without rips, stains or tears); clean unspotted silverware,
clean china with no chips or cracks; clean unspotted glassware. Table
complements (salt and pepper, sugar, breadbaskets, etc.) should be clean and
filled properly.
在相应的区域内按标准正确的设台，使用干净熨好的布草(没有裂口、污点或破洞)，干净无斑的银器，干净无裂痕、裂口的瓷器，干净无斑点的玻璃杯。桌上配件（盐、胡椒、糖和面包篮等）应准备妥当。
·
Assist captain or supervisor in setting up buffet and other special
food services tables/stations.
协助上级设自助餐和其它特殊食品服务台。
·
Know the menu for each function served, and be able to knowledgeably
explain the major ingredients and preparation methods for each item to be
served.
了解每个宴会的菜单，能够解释每道菜的主要成分和制作方法。
·
Follow timing procedures for setting each course.
根据流程上菜。
·
Greet and serve guests, following guidelines for aggressive hospitality
and all other details of our policies and procedures regarding the service of
food and beverage.
根据与餐饮服务相关政策的所有细节和好客的姿态招呼和服务客人。
·
Acknowledge and respond to all guest requests, bringing them to the
attention of captain or supervisor as appropriate.
对于客人的要求要负责，必要时报告上级。
·
Keep station neat and clean during service. Constantly patrol assigned
station, exchanging ashtrays, refilling water and coffee, removing service
items and condiments per established policies and procedures.
在服务过程中保持工作区域干净整洁。时刻查看被分配的区域，更换烟灰缸，补充水、茶和咖啡，移走不需要的调味品或服务器具。
·
Always notify the captain before leaving the floor or meeting and events service area.
在离开工作区域或楼层前一定要通知上级。
·
Use proper in-room clearing and aisle tray breakdown procedures.
根据室内清洁和走道清洁的规则清理。
·
Return all re-usable table complements and condiments to be cleaned and
refilled.
所有可再用的桌上配件及调味品送去清洗并充量。
·
Retain all service equipment in the meeting and events area for
cleaning and proper storage.
清洁和储存所有在宴会区域的服务设备。
·
Complete any assigned side work, such as refilling condiments, sorting
linen, hanging/storing drapes, cleaning/storing servicing equipment, etc.
完成所有被分配的后续工作，譬如充调味品，整理布草，悬挂/储存装饰品，清洁/储存设备等。
·
Break down buffet or other special food service tables and equipment.
清理自助餐或其它特别食品的服务台和设备。
·
Clean and replace tray stands in proper storage area.
清理并取走托盘支架到相应的储存区。
·
Return clean serving equipment to proper storage area
把干净的服务设备归位到相应的储存区。
·
Help keep all meeting and events aisles and storage areas clean and
organized.
保持宴会厅所有走道和储存区整洁。
·
Inform management of any lost or damaged equipment, linen, etc.
告知部门管理层所有遗失或损坏的设备、布草等。
·
Check with captain or supervisor before leaving. Always check schedule
for upcoming week.
离开前让上级检查工作。提前查看下一个星期的工作计划。
·
Set up, serve and/or break down coffee breaks,
receptions, and other special functions, as assigned.
按分配设置、服务或清理茶歇，签到台和其它特别活动。
·
Attend department meetings or training seminars.
出席部门会议或培训。
·
All details regulatory framework
refer to colleague Handbook.
所有规章制度请参照员工手册。
·
Be
aware of accident prevention and help enforce safe working conditions. Zero
accidents are our goal.
了解事故预防并加强工作安全，目标是零事故
·
Perform any duties assigned by the Management deemed
necessary.
执行任何管理层委托的工作。
REQUIREMENTS 职位要求
Education 教育学历
Minimum Vocational School
毕业于专业学校。
Experience 经验
Minimum 1 years of meeting and events operation experience.
一年宴会厅工作经验。
Job Skill / Knowledge 工作技能 / 知识
Guest-focused outgoing personality with a good smile.
具有关注客人，友善带有微笑的性格。
Ability to meet standards of appearance.
符合仪容仪表的标准。
An honest self-starter with a cool, organized disposition.
诚实，自觉主动，冷静，有组织能力。
Can meet needs of guest satisfaction within company guidelines.
在公司的忠旨下可以满足顾客的需要。
Computer Knowledge 电脑知识
Knowledge of MS office software
能够使用日常的办公室软件。
Language Proficiency 语言能力
Demonstrated good communication skills in
English and Mandarin.
具备良好的英语和普通话表达能力。