岗位职责/职位描述

The Learning and Development Manager willbe responsible for ensuring that all learning and organizational developmentactivities are aligned to the corporate direction. Furthermore, the L&DManager is responsible for providing as well as “Promoting a Climate of Enthusiasm”amongst all levels throughout the hotel by creating and ensuring colleaguesatisfaction through effective learning and development.

负责保证所有的学习与组织发展活动与企业方向一致。此外，负责在全酒店倡导和提供积极的氛围，通过有效的学习与发展活动提高和保证员工满意度。

Dutiesand Responsibilities工作职责

1.     Major responsibilities 主要职责

·              DevelopL&D policies as required.

根据要求制定学习与发展政策。

·              Developand monitor annual and monthly training budget.

制定并监控年度及月度培训预算。

·              Conductneeds analysis with department managers to assess specific learning needs.

与部门经理合作进行需求分析，确定学习需求。

·              Maintaina current knowledge of statutory requirements and develop creative andinnovative training programs (on-line or off-line)

熟悉当前法定的培训项目的要求，以及开发一些创新的培训项目（线上或者线下）

·              Conducttraining programs such as Orientation, English training, customer serviceprograms, supervisory and management skills programs, and other components ofthe LHI Learning & Development Framework as necessary.

根据需要开展各项培训课程，如入职培训、英语培训、客户服务培训、管理技能培训及朗廷酒店集团学习与发展框架中的其他培训项目。

·              Coordinatetraining programs with external consultants such as beauty make-up class,grooming class, fire safety training, first aid class, hygiene class, etc.

与外方顾问协调化妆、仪容仪表、防火安全、急救、卫生等培训项目。

·              Evaluatetraining effectiveness by conducting training audits and produce audit reportsfor management review.

通过审核评估培训效果，制作审核报告交管理层审阅。

·              DevelopDepartmental Trainers System by conducting Train-the-trainer program, monthlytraining plan and report system, etc.

通过培训员培训、月度培训计划和报告系统等发展部门培训员系统。

·              Conductmonthly departmental trainer meeting.

组织每月部门培训员会议。

·              Sit-indepartmental training sessions and give feedback to departmental trainers.

旁听部门培训并向部门培训员提供反馈。

·              Developand monitor Best Trainer Award system.

发展和监控最佳培训员奖励系统。

·              Monitorand oversee all departmental learning programs including, DepartmentalOrientation, FLHSS (Fire Life Health Safe Security), etc

监督和管理所有部门学习项目，包括部门入职、防火、生命健康、安保培训等。

·              Developand present Annual and Monthly Training Plan and Calendar.

制定出台年度和月度培训计划和日程安排。

·              Recruitand monitor student trainees and management trainees according to annual plan.

根据年度计划招聘并监督学校实习生及管理实习生。

·              Conductmonthly trainee meeting.

组织每月实习生会议。

·              Monitorand control training resources.

监管培训资源。

·              Track,input and maintain all individual colleague learning & development recordswithin HRMIS System.

在人力资源管理信息系统内跟踪、录入及管理所有员工的学习与发展记录。

·              Maintenanceof attendance records and other documentation related to the Learning &Development efforts.

维护与学习和发展活动有关的考勤记录和其他文件。

·              Maintaincreative training communication channels (Wechat, Notice Board, emails or otherplatform).

管理各个培训沟通渠道，保证其内容新颖。

·              Observeand appraise colleague performance during sessions, providing feedback tomanagement which would facilitate improvements in accordance to LHI standardswith regard to product and performance.

评估员工在各阶段的表现并向管理层反馈，以促进产品和绩效按朗廷酒店集团的标准不断得以提高和完善。

·              Supportall efforts to enliven our Company’s Vison, Mission, Objective & Values(VMOV) Brand Promise, and Quality and Guest Experiences programs throughout thehotel leading by example and serving as a role model.

支持酒店内一切以实例和楷模活化公司远景、使命、目标、信念，品牌承诺以及顾客体验项目。

·              Ensuresecurity and confidentiality of all information throughout the hotel.

保证酒店所有信息机密安全。

·              Planand conduct meetings with EXCO members, department managers, departmentaltrainers and rest of colleagues to review performance trends, develop actionplans and give recognition.

组织会议，与行政委员会委员、部门经理、部门培训员及其他员工研究业绩走向、制定行动方案并给予肯定。

·              Performany duties as assigned by the management deemed necessary.

     执行任何管理层委托的工作。

2.     Human Resourcesresponsibilities 人力资源职责

·              Workclosely with entire HR Team with regard to promoting an “employer of choice”philosophy.

与整个人力资源团队密切配合，倡导“理想雇主”宗旨使命。

·              Careerdevelopment programs for colleagues.

为员工提供职业发展计划。

·              Involvementin the local community.

积极参与当地社区活动。

·              Assistin all colleague recognition programs such as Thank-you Card, Colleague of the Month, Birthday parties,annual party, holiday parties & celebrations.

协助所有员工认同计划，如每月最佳员工、生日会、年会、节日庆祝会等。

Requirements 职位要求

1.     Mandatory 必备要求

EducationalBackground 教育背景·        Degree in Human Resources,Hospitality, Communications, Education, Psychology, Fine Arts or other relatedareas. 人事、酒店管理、传播、教育、心理学、文学或其他相关专业学历·        Previous HR experiences a plus. 有人事经验最佳

Experience 工作经验

• A minimum of 5 years in training experience, preferably within the hospitality field or high end customer service discipline 至少5年培训工作经验，酒店或高端客服领域最佳

Job Skill / Knowledge 职业技能/知识

• Knowledge of different departments within a hotel setting. 熟悉酒店各部门
• Must possess ability to coordinate with multiple tasks. 同时协调多项工作的能力
• Knowledge of how to develop training programs 开发培训计划的能力
• Strong Computer literacy to include: Microsoft Office Suite and Internet.  Digital Imaging knowledge preferable. 熟练使用微软办公软件及因特网，了解数字影像技术优先
• Excellent communication skills 优秀的沟通能力
• Fluency in English and Chinese (verbal, written and comprehension) 中、英文流利（口头、书面及理解）
• Problem solving and Action Plan formulation. 解决问题、制定行动方案的能力
• Requires high levels of interaction with all members of staff.  Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions.

与所有员工深层互动的能力，与他人交流想法、信息和看法以制定计划、做出决定及解决问题的能力

• Possess high degree of stamina, agility and flexibility 精力充沛、反应敏捷、灵活机动
• Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially. 积极向上、严守机密