岗位职责/职位描述

PRINCIPAL RESPONSIBILITIES 主要职责

Main Duties :

1.       Assisting manager in the outlet’s operation.

2.       Associate duty roster and station plan.

3.       Handling of guests complains.

4.       Checking on associate discipline, grooming standards and punctuality.

5.       Ensuring of service standards during operations and also to give training and guidance.

6.       Checking of guests’ satisfaction and proper handling of feedback and follow-up.

7.       Performs opening duties as assigned. (Check list)

8.       Performs closing duties as assigned. (Check list)

9.       Bar maintenance and housekeeping.

10.    To update and disseminate relevant information to associates.

11.   Associate development, counseling and resolving staff conflict

REQUIREMENTS 职位要求

§  Ideal Leadership skills

§  Good command of English

§  Professionalism

§  Goal Focus

§  Initiative

§  Basic knowledge of Food and Beverage

§  Creative and innovative

§  Hands-on approach to operation

§  Cost Conscious

§  Basic Stewarding Knowledge

§  Well groomed and composed

§  Presentable

§  Basic Computer Skills ( Word, Excel, Power Point )

§  Rapport Building

§  Careful, Considerate & Compliant

Good Verbal & Written Communication Skills