岗位职责/职位描述

PRINCIPAL RESPONSIBILITIES 主要职责

• Responsible for ensuring all hotel property is protected from theft, vandalism or damage.

确保酒店所有财产的安全，以防偷窃、人为破外等情况的发生。

• Assist in daily administration, deployment and supervision of security colleagues.

协助做好每日部门员工的人员部署、工作管理和监督工作。

• Ensure all existing security equipment, security systems over the best possible coverage.

确保酒店所有消防安全设施、出入口、安全系统运行正常。

• Implement and maintain security systems that enhance guest and colleague safety (surveillance system, fire prevention system)

通过监控系统和消控系统的不断完善来提高酒店客人和员工的安全。

• Implement and maintain the security system to ensure only authorized persons or goods are permitted on or off site.

确保只有被授权人方可进入酒店重点区域。

• Deal with any guest or colleague issues with empathy.

设身处地的为酒店客人和员工处理事情。

• Conduct investigations into allegations of property loss, vandalism or damage.

对酒店所有财产的安全，以防偷窃、人为破外等情况开展调查。

• Conduct investigations into guest or colleague injury accidents.

对酒店客人或员工的受伤事件开展调查。

• Communicate with guests and colleagues to ensure their safety in the hotel

与酒店客人及员工做好良好的交流沟通，确保他们的安全。

• Maintain good communication with the local Police and Fire Service

与当地公安局和消防局保持良好的交流互通。

REQUIREMENTS 职位要求

Job Skill / Knowledge 工作技能/知识

• Customer Service Skill

对客服务技巧

• Communication Skill

交流沟通技巧

• Organization Skill

组织技巧

• Administrative Skills

行政事务技巧

• Telephone Technique

电话使用技巧

• Training Skills (On-the-job & group training)

培训技巧（工作中和小组培训）

Computer Knowledge 电脑知识

• Proficiency in Word & Excel

熟练使用Word和Excel

Language Proficiency 语言技能

• Fluent in Mandarin 普通话流利
• Basic Conversational English      基本英语对话

Experience 工作经验

• 3 years Experience as security supervisor in 4/5 Star Hotel
• 三年以上4/5星级酒店领班工作经验