宾客服务经理 Guest Service Manager

岗位概述：
当班时管理前厅部工作并提供对客服务，解决客人投诉。在酒店高级管理人员和部门经理不当班时担任值班经理。处理客人及酒店员工的意外事件。
PURPOSE OF THE ROLE:
To supervise Front Office all units activities during the shift and handle guest relations and requests and complaints. Act as Duty Manager in the absence of senior management and department heads. Handle any emergency incident for guests and hotel associates.