活动管家 Event Butler

岗位职责‌ Job Descriptions:
1、根据部门领导安排，负责各活动项目之间的业务联系。
According to arrangement of HOD, responsible for the business liaison among various activity projects.
2、了解各类度假客人的喜好和活动特点，介绍讲解、吸引宾客参加娱乐项目如海钓、皮划艇等活动。
Understand preferences and activity characteristics of various types of vacation guests, and introduce and explain activities to attract guests to participate in such entertainment programs as sea fishing and kayaking.
3、管理活动现场，与宾客及家人保持良好的沟通与联系，处理客人投诉及突发状况，给客人提供精致体验。
During event management, maintain good communication and contact with guests and their families, handle guest complaints and unexpected situations, and provide guests with a luxurious experience.
岗位要求‌ Job Requirements:
1、大专或大专以上学历。
Associate degree or above.
2、熟悉娱乐服务项目和成本管理，了解康乐服务规范和质量标准，掌握卫生消毒和安全救护知识。
Be familiar with entertainment service items, understand the norms and quality standards of recreational services, and master knowledge of hygiene disinfection and safety rescue.
3、有良好的客诉处理能力、抗压水平。
Have excellent customer complaint handling skills and the ability to withstand pressure.
4、熟练使用电脑等办公自动化软件。
Proficient in using office automation software such as computers.