中餐厅营运经理 Chinese Restaurant Operations Manager

Based within the Food & Beverage Department atMandarin Oriental, Guangzhou, the Chinese Restaurant Operations Manager isresponsible for overseeing two Chinese Restaurants within the hotel. This roleinvolves providing strategic leadership and comprehensive supervision to theteams of both outlets, ensuring consistent delivery of exceptional guestsatisfaction while driving the achievement of established budgets andoperational goals for each restaurant. The Chinese Restaurant OperationsManager reports to the Director of Food & Beverage.
该职位隶属于广州文华东方酒店餐饮部，中餐厅营运经理负责管辖酒店内的两个中餐厅，为两个餐厅的团队提供战略性领导与全面监督，确保在达成各餐厅既定预算及运营目标的同时，持续为客人提供高标准的满意度体验。中餐厅营运经理向餐饮总监汇报。
Duties and Supporting Responsibilities:
Reporting to the Director of Food &Beverage, responsibilities and essential job functions include but are notlimited to the following:Lead, motivate, and inspire the teams of bothoutlets to deliver exceptional service experiences that align with brandstandards and the unique positioning of each Chinese Restaurant.Leads outlet team to achieve the outlet’sfinancial and operational targets; seeks out and reviews potential businessopportunities in line with the outlet’s financial targets.Works with direct reports to develop andexecute the outlet’s food & beverage promotions, is aware of the comp setand proposes ideas to continually improve the range and quality of the outlet’sproducts and services.Ensure effective communication flowwithin each restaurant (e.g., pre-meal briefings, staff meetings, coordinationwith culinary teams) and cross-restaurant information synchronization tomaintain operational consistency.Sets goals and expectations for directreports using the annual performance appraisal process and holds staffaccountable for success & failure. The Managers key accountability is toensure that his direct reports are equipped with all tools to be successful atwork. Ensures that all team members receiveappropriate and ongoing training to successfully perform their job and tofurther develop within the food & beverage division.
Job Requested:
A minimum of 5 years ofworking experience in luxury hotels or renowned Chinese restaurants, with atleast 2 years in a Chinese restaurant management role (preferably overseeingmultiple outlets). A proven track record in building customer loyalty,enhancing guest satisfaction, driving profitability, and controlling costs.Proficient in knowledgeof various foods and alcoholic beverages, with in-depth expertise in Chinesecuisine and pairing recommendations.Ability to establish and maintainstrong cooperative relationships with surrounding hotels, restaurants, andF&B suppliers; drive joint marketing activities to achieve resourcesharing, complement advantages, and expand customer channels for bothrestaurants.Highly responsible, reliable, and strongcross-departmental collaboration skills.Ability to manage daily operations of tworestaurants efficiently in a high-pressure, fast-paced environment.Excellent team leadership and cross-teamcollaboration skills, with the ability to inspire the potential of teams fromboth restaurants.Strong guest-centric mindset, with the ability toremain calm and courteous while addressing guest needs; exceptional customerinsight and problem-solving skills.Abilityto engage in English conversations, read and write on B1/B2 level.
工作职责/职位描述:
向餐饮总监汇报工作，职责和基本工作职能包括但不限于以下内容:领导、激励并鼓舞两个餐厅的团队，确保提供符合品牌标准及各中餐厅特色定位的卓越服务体验。领导部门团队完成部门财务和运营目标;根据公司的财务目标，寻找并评估潜在的商业机会。与直接下属一起开发和执行餐厅的食品和饮品促销活动，了解竞争环境，并提出想法，以持续提高部门产品和服务的范围和质量。确保各餐厅内部沟通高效（如餐前简报、员工会议、与厨房团队协作等），并实现跨餐厅信息同步，保障运营一致性。通过年度绩效评估程序为直接下属设定目标和期望，并让员工对成功和失败负责。经理的主要职责是确保他的直接下属配备了所有工具，以在工作中取得成功。确保所有团队成员接受适当和持续的培训，以成功地完成他们的工作，并进一步发展他们在餐饮部的发展。
岗位要求：
5 年以上豪华酒店或知名中餐厅工作经验，其中至少2年担任中餐厅管理岗位（优先考虑有多个餐厅管理经验者），具备建立客户忠诚度、提升宾客满意度、创造利润及成本控制的成功案例。精通各类食物及酒水产品知识，尤其熟悉中餐菜品特色与配酒搭配。具备与周边酒店、餐厅及餐饮供应商建立良好合作关系的能力，推动联合营销活动，实现资源共享与优势互补，拓展双餐厅的客源渠道。高度负责、可靠，且具备出色的跨部门协作能力。能在高压、快节奏的环境中高效统筹两个餐厅的日常运营。具备卓越的团队领导力与跨团队协作能力，能有效激发两个餐厅团队的潜力。以客人为中心，能在关注客人需求时始终保持冷静与礼貌，具备出色的客户洞察力与问题解决能力。英语语言技能：
口语：会话/优秀
写作和阅读：优秀