堂餐厅经理 TANG Restaurant Manager

Based at the Mandarin Oriental, Guangzhou, within the Food & Beverage Department in Guangzhou, the TANG Restaurant Manager is responsible for overseeing the overall organization, insuring the implementation and consistency of the company standards.
The TANG Restaurant Manager reports to the Assistant Director of Food & Beverage.
该职位位于广州文华东方酒店餐饮部，堂餐厅经理负责餐厅运营和财务方面。监督整个组织，确保公司标准的实施和一致性。堂餐厅经理向餐饮副总监汇报。
Duties and Supporting Responsibilities：
Manage the daily operations of TANG Restaurant, ensuring the highest standards of service, food quality, cleanliness, safety, and guest satisfaction.Lead, train, coach, evaluate, and develop restaurant colleagues, including recruitment, scheduling, performance management, and succession planning.Foster a positive, collaborative, and high-performing team culture through effective leadership, communication, and colleague engagement initiatives.Partner closely with the culinary team to maintain exceptional food quality, menu execution, and innovative dining experiences.Drive restaurant profitability through effective revenue management, menu pricing strategies, cost control, inventory management, and procurement practices.Ensure full compliance with company policies, HACCP standards, food safety regulations, FLHSS requirements, and all applicable statutory regulations.Monitor and analyze operational and financial performance, preparing regular reports on sales, expenses, productivity, and profitability while implementing improvement plans where necessary.Maintain the highest standards of restaurant presentation, cleanliness, maintenance, and equipment care through consistent supervision and established operating procedures.Develop, implement, and monitor operational systems, side-work schedules, and quality assurance processes to ensure efficiency and consistency in service delivery.Review guest feedback, quality audit reports, comment cards, and service recovery cases to identify opportunities for continuous improvement and enhance the overall guest experience.Build strong cross-functional relationships and encourage proactive interdepartmental communication to promote teamwork and operational excellence.Handle guest concerns and complaints professionally and effectively, ensuring timely resolution and service recovery.Conduct colleague counseling, coaching, and disciplinary processes in accordance with company policies and procedures.Continuously develop and maintain comprehensive training programs to ensure a high level of professionalism, product knowledge, and service excellence within the team.
Job Requested:
Strong interpersonal and problem-solving abilities.Excellent food and beverage product knowledge.Highly responsible & reliable. Ability to work cohesively as part of a team.Works well under pressure in a fast-paced environment.Ability to focus attention on guest needs, remaining calm and courteous at all times.English language skills：Oral: Conversational/Advanced level Writing and reading: Advanced level
工作职责/职位描述:
全面管理堂餐厅日常运营工作，确保服务质量、食品品质、环境卫生、安全管理及宾客满意度达到酒店标准。负责餐厅团队的招聘、培训、排班、绩效管理及人才发展，打造积极、高效且专业的服务团队。通过有效的领导、指导及员工关怀，激励团队成员持续提升服务水平及工作表现。与厨房管理团队紧密合作，确保出品质量稳定，持续提升宾客用餐体验及菜品创新。制定并执行餐厅经营策略，包括菜单优化、定价策略、成本控制、库存管理及物资采购，以实现营收及利润目标。确保餐厅严格遵守酒店政策、HACCP食品安全管理体系、FLHSS标准及相关法律法规要求。分析餐厅运营及财务表现，定期编制销售、成本、利润及运营报告，并制定相应改善措施。确保餐厅设施设备、营业区域及后勤区域始终保持良好的卫生、安全及维护状态。建立、优化并监督各项运营流程、岗位职责及班后工作制度，确保运营效率及服务标准的一致性。通过审阅服务质量审核报告、宾客意见反馈及投诉记录，识别改善机会并推动营运提升计划。妥善处理宾客投诉及特殊需求，及时采取有效措施提升宾客满意度及忠诚度。促进餐厅与酒店各部门之间的沟通与协作，营造积极、专业及富有团队精神的工作氛围。按照酒店政策及程序开展员工辅导、绩效改进及纪律管理工作。持续制定、更新及完善培训计划，提升团队的专业知识、产品认知及服务技能，确保团队保持高水平的专业素养。
岗位要求：
较强的交际与解决问题的能力。丰富的食物与酒水产品知识。责任心强，值得信赖。有团队精神。能在压力与快速的工作节奏下很好的完成工作。沉稳冷静，彬彬有礼，专注于顾客的需求。英语语言技能：口语：会话/优秀写作和阅读：优秀