前厅部副理 Assistant Manager-FO

招聘职位：值班经理/大堂副理 Assistant Manager-FO
1. 组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。
Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, functions/ event and special attention that is needed.
2. 在日常的工作运行中与客房部及其他各部门保持紧密的联系。
Liaises with Housekeeping and other related departments on daily operations.
3. 礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.
4. 与客人建立并保持良好的宾客关系。
Establishes a rapport with guests, maintaining good guest relationship.
5. 确保收银程序能按照严格的标准执行，确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。
Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.