宾客服务中心领班（主管级）Team Leader - Guest Service Center

Assists the Assistant Manager in efficiently managing the Guest Services Centre according to the established concept statement providing courteous, professional, efficient and flexible service at all times.
协助副理确保宾客服务中心按照既定的理念顺畅运作，并随时提供礼貌、专业、快捷、灵活的服务。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Guest Services Manager if no immediate solution can be found.
礼貌、有效的方式来处理客人的要求，当遇到不能立即解决的投诉或问题时，要向宾客服务经理报告。
Establishes a rapport with guests, maintaining good guest relationship.
与客人建立并保持良好的关系。
Ensures cleanliness and maintenance of the Guest Services Centre, equipment and storage.
确保宾客服务中心，设施及储藏室的干净并妥善保养。
Responsible for the provision of friendly and efficient service to all callers.
负责向所有来电者提供友善、有效的服务。
Personally and frequently verifies that guests, associates and members of the public utilising the Guest Services Centre services are receiving service in line with Hyatt International standards.
经常亲自检查，以确保使用宾客服务中心的客人、员工及公共区人员得到符合国际凯悦标准的服务。
Ensures that all guests’ messages are handled and distributed properly.
确保正确处理所有客人的留言。
Exemplifies and instils upon the associates the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
强化员工归属感及营销员的态度，并作出表率，以使员工抓住酒店内的一切销售机会。
Ensures that the departmental functions of Restaurant reservations, Housekeeping coordination, Fitness Centre reservations, and POMEC coordination are carried out efficiently.
确保高效协助客房餐饮、客房部、健身中心预订及工程部的职能。