前台接待

1. 熟悉酒店客房产品知识及销售政策。
Familiar with hotel room product knowledge and sales policy
2. 按照本岗位的工作程序和标准，确保提供优质服务。
Ensure quality service is provided in accordance with the job procedures and standards
3. 根据预定及客人要求分配房间以及为客人办理入住手续。
Assign rooms and check in according to reservation and guest request
4. 为客人办理换房、加床、延迟退房等手续。
Deal with room change, extra bed, late check-out, etc
5. 负责将客房的各项收费入帐。
Responsible for booking all the charges of the guest room
6. 按酒店服务规范和服务程序为客人办理贵重物品寄存的保险箱服务。
Handle safe deposit box service for guests according to hotel service standards and procedures