宾客服务中心领班 Guest Service Center Team Leader

§ 确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
§ 确保前厅部员工适时的为其他部门员工提供同样优质的服务。
Ensures Front Office employees provide excellent service to internal customers as appropriate.
§ 协助问候并向贵宾和长住客人提供入住登记服务。
Assists in greeting and checking-in VIP and Long Stay guests.
§ 确保所有前厅部员工知悉最新的促销信息，规章制度及其他重要信息。
Ensures that all Front Office employees are familiar with the hotel’s products and services.
§ 协助推行客人认知计划并更新客史数据。
Assist to implement consistent guest recognition programmes and maintains a relevant guest history database.
§ 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。
Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
§ 在前厅办公室投入一定的时间, 确保有条不紊的运作并且实现酒店品牌的承诺。
Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.
§ 保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.
§ 确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
§ 与相关部门协作，协调贵宾在店内的各项活动。
Co-ordinates VIP movements with relevant Departments as advised.号