客房部副理 HSKP AM

§ 协助客房部经理及客房部副经理确保部门顺畅有效的运转，并且确保部门的运转严格遵照部门政策和程序进行。
Assists the Assistant Housekeeping Manager and Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
§ 确保客房部的服务遵循运营手册中的规定。
Ensures Housekeeping service standards are in accordance with the Operations Manual.
§ 记录当班日志，并跟进来自其他主管的未尽事宜报告。
Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
§ 为客房服务员准备工作记录表。
Prepares worksheets for daily Housekeeping Attendants.
§ 准备迷你吧和库房盘点报告，及房间缺陷清单。
Prepares reports for Mini bar, Inventory, Room defects.
Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.
§ 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships. space at font 10
§ 与副经理一起准备每周工作安排表，确保其反映行业需求和主要的绩效指示。
Works with the Assistant Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
§ 记录万能钥匙的使用和发放情况。
Issues and keeps record of master keys.
§ 准备并分发房态记录表。
Prepares and issues Room Status Report.
§ 分配开夜床服务的用品。
Distributes “Turndown” amenities.
§ 负责客房服务员的工作分配和具体职责。
Assigns duties and responsibilities to Housekeeping Attendants.
§ 根据上一个班次的报告收集必要的信息。
Collects report from previous shift Floor valets.
§ 交接工作后，跟进未尽事宜。
Obtains and follow-up handover work from previous shift Floor valets.
§ 客房检查。
Inspects guest rooms.
§ 检查服务员的开夜床服务。
Checks the standard of “Turndown” services by Attendants.
§ 根据房态状况与前厅部保持联系 。
Liaises closely with the Front Office regarding guestroom status.
§ 上报并跟进维修和保养工作。
Reports and follow-up on repair and maintenance.
§ 通过电话及时更新房态。
Updates room status via telephone interface system.