Housekeeping Supervisor 客房部主管

 
Job Overview职位概述
·         Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
·         监督和检查分配给客房和公共区域服务生的工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。
 
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
·     Be charming by being approachable, having confidence and showing respect.
·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
·     亲切、充满自信、体现尊重来展现富有魅力的你。
·     理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
·     见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
Duties and Responsibilities工作职责
·         Supervise the implementation of housekeeping standards and procedures in relation to:
·         监督客房部各项标准和工作程序的执行 ：
o    Bedroom service
o    臥室服务
o    Bathroom service
o    卫生间服务
o    Valet service
o    洗衣服务
o    Cleaning service
o    清洁服务
o    Linen maintenance
o    布巾维护
·         Recommended changes to these standards and training needs on an ongoing basis
·         就这些标准和培训需求提供持续性的改进建议。
·         Maintain a current and thorough knowledge of all housekeeping systems
·         对客房部所有系统有最新和完整的知识。
·         Open and close the shift and ensure effective shift hand over
·         负责管理接班和交班工作，以确保交接班过程的有效进行 。
·         Distribution and collection of keys
·         分发和收集钥匙。
·         Management of all incoming and outgoing calls
·         管理所有的呼入和呼出电话。
·         Solve employee grievances
·         解决员工受到的不公正待遇问题。
·         Perform Room allocations
·         分配客房
·         Perform Room inspections
·         检查客房
·         Prioritise arrival rooms
·         排列抵店客人客房的优先顺序。
·         Liaise with Front Office for guest and hotel requirements
·         配合前台满足酒店和客人的要求。
·         Ensure guest valet is processed and delivered in a timely manner
·         确保及时为客人提供洗衣服务并送还。
·         Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
·         协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
·         Manage all special requests made by guests
·         处理客人所有的特殊要求。
·         Visit in-house guest, and collect guest profile and comments everyday
·         每天拜访住店客人，并收集客人的客史资料及客人意见书
·         Ensure consistency within the department
·         确保部门内工作的一致性。
·         Management of lost property for the hotel
·         管理酒店的遗失财物。
·         Ensure you have complete knowledge of room types, layouts and facilities
·         确保具有客房类型，设计和设施的全面知识。
·         Manage storage areas
·         管理仓库
·         Maintain adequate stock levels
·         保存充足的用品存货。
·         Complete stock takes as required
·         按要求完成库存盘点工作。
·         Maintain stock levels
·         维持存货水平
·         Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明，确保了解酒店的工作和运营需求