Reservation Agent 预订文员

If you are a hospitality professional with passion, positive attitude and noble character, you are the work partner we are looking for!
如果您是一个具有生活热情，积极的态度、品格高尚的酒店从业人员，那您就是我们正在寻找的工作伙伴！
· Ensure that you fully understand the business strategy and positioning of the Anantara brand, and that you are able to effectively articulate this positioning in the marketplace.
了解安纳塔拉的销售策略和市场地位
· Maintain a personal up-to-date knowledge on all Anantara product and service offerings, and the products, services, rates and new developments of key competitors, and an awareness of general industry trends.
确保销售成员了解最新的安纳塔拉产品、服务和促销信息。另外，熟悉对手的产品、服务、价格和行业趋势
· To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.
对所有通过电话、传真或电子邮件进行的预订询问进行高效准确的记录和处理，并在情况允许时转化为成功的销售，最终实现酒店的目标。
· Prepare reports as requested
按照要求准备报告
· Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
· Focus on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.
发掘新客户，详细评估新客户的潜在产出
· Take responsibility for your own professional development, ensuring that you have the financial literacy and negotiation skills needed to successfully do your job.
对自身职业发展负责，确保应具有的财务知识、谈判技巧
· Practice effective cost control and adhere to internal procedures for approval of expenditure
节约开支，遵守经费审批程序
· Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise
协同各营运部门向客户提供我们的承诺
· Drive opportunities to upsell and cross-sell Anantara products
推动向上销售和酒店间互相销售
· Maintain a full working knowledge of the IT support tools used in the world of sales today, including sales-specific software, property PMS, the Microsoft Office toolset
了解当今各种销售软件、酒店管理软件和办公软件
· Ensure that all administration is processed quickly and efficiently.
确保行政工作快速、有效地进行
· Performs any other related duties and special projects as assigned.
执行任何其他的职责及安排的特殊项目。
Related hotel working experience is preferred.
相关酒店工作经验优先考虑。
Please forward your detailed bilingual CVs with a recent photo to us, indicate the position you would like to apply via email address:pchen@anantara.com
请发送您的个人简历（中英文）及本人近照发至邮箱 pchen@anantara.com 并在邮件名称注明应聘职位。
成为我们的团队成员，您将享受以下福利待遇：
1. 所有员工将提供入职交通费用报销
2. 入职后将签订正式劳动雇佣合同并全额购买五险（养老、失业、医疗、工伤、生育）一金（住房公积金 -按照最高比例12%进行缴纳）
3. 根据工作级别提供4人间/双人间/单人间免费住宿（均带独立洗手间，宽带，空调， 数字电视，家俬等）宿舍区内配有健身房、娱乐室、洗衣房等
4. 免费提供员工餐厅用餐
5. 享受带薪年休假，普通员工年休假7天起
6. 享受国家及版纳州政府规定的节假日以及相关福利假期，并额外提供每年12天带薪病假
7. 各项培训活动（英语、电脑、驾驶、专业技能以及安纳塔拉在线培训课程）
8. 公平的晋升机制以及定制的个人发展计划