Duty Technician 楼宇服务技工

MAJORRESPONSIBILITIES 责任概要：
Follow relevantregulations strictly to ensure equipments in hotel running normally.
严格遵守有关规章制度确保酒店的设备的正常运行。
Ensures that all staffsdeliver the brand promise and provide exceptional guest service at all times.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensure staffs alsoprovide excellent service to internal customers in other departments asappropriate.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Handles all guestand internal customer complaints and inquiries in a courteous and efficientmanner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles guest and staffenquiries in a courteous and efficient manner, reporting complaints or problemsif no immediate solution can be found, whilst feeding back a prompt follow up.
友善、有效地解决顾客和员工的问题，对于他们的投诉和提出的问题如不能当时解决，应汇报给上级，并迅速跟进及时反馈结果。
Maintain positiveguest and colleague interactions with good working relationships.
与顾客和同事要有良好的合作关系。


SPECIFIC DUTIES 工作任务：
l Execute the repair, maintenance and engineering operationsaccording to the departmental standards
维修，保养和工程设备操作工作要与部门营运要求相一致
l Properly handles and maintains all electricalfacilities and tools.
合理的使用和维护所有电气设施和工具

l Accepts and is willing to perform general maintenanceactivities outside of the original routine scope of trade training
具备社会认可并颁发的培训或相关资格证件，可胜任并自愿地执行综合维修的工作安排
l Assist the Engineer to finish daily tasks, sothat the electronic system can run trustworthily.
协助工程师完成每天工作分派，确保电子系统可靠运作，以及消防设备安全。
l Keep daily running record of A/C，Elect, and Plumbing equipments according to thearrangement of the supervisor.
根据主管的安排认真做好每日的空调、电器、机械设备运行记录。
l To do the maintenance of the equipments accordingto the working plan. Make detailed record regarding on the repairing andmaintenance.
按照工作计划完成对设备的维修保养。并作好相应的详细的记录。
l On duty person must execute strictly theoperation procedure to prevent accidents.
当班人员要严格执行各项操作规程，防止事故发生。
l Daily patrol must be executed strictly toeliminate insecurity factor and solve the defect & problem timely.
认真执行日常巡检，消除不安全因素，及时排除故障。
l Maintain the working area in good condition interms of neatness & orderliness.
保持工作场地的整齐整洁。
l Accept other assignments instructed by thebuilding service engineer andsupervisor.
随时接受值班工程师和主管安排的其他工作。
l To keep good care of drawing, tools &establishes used on duty.
保存好当班所用的图纸、工具和设施。
l Follow concerned fire fighting regulation of thehotel when use the fire to weld.
动明火焊接工作时，必须遵守酒店有关消防规定。


l Provide good service at all times.
随时随地提供良好的服务。
l Pay attention to the dressing and wearing whenentering the guestrooms.
注意进入客房维修保养时要注意仪表仪容。
l Make detailed record regarding on the workcompleted or not completed in working hours when shift handover.
交接班时要详细记录工作情况。
l Attend training sessions and meetings as and whenrequired.
参加必要的培训和例会。
l Carries out any other reasonable duties andresponsibilities as assigned.
完成其他合理分配的职责和任务。

JOB SPECIFICATION 职位要求：
Profile of Competency
工作能力：


Basic AC, Elect and Plumbing principals ， decorations, fire control , AV and related computer skills.
基本空调、电器原理，给排水，装饰技能，消防，AV及有关计算知识
Be familiar with preventive maintenance schedule, test and trouble-shooting of air condition and refrigerating installation.
熟知冷、暖空调和冷冻装备之保养计划、试验、检查故障方法和维修技能
Be familiar with the anticorrosion methods on tubes, copper, air-condition and other kinds of pipes.
熟知软管、铜管、空调水管道及喉管等之预防腐蚀方法
Be familiar with the AC, Elect， Plumbing， fire control, safety actions and regulations.
熟知空调、电器, 机械及消防安全措施及守则

Language
语言能力：
－普通话
Standard Chinese Pronunciation
Education
教育：
－职高毕业
Above high school