前台主管Front Desk Supervisor

Job Responsibilities
Check the shift record, understand the transfer of the previous shift, and be responsible for handling;
Familiar with booking information, understand the situation of customers, especially remember the names of VIPs and frequent visitors who will call, and understand all the activities of the hotel;
Familiar with the hotel's policies on room sales, and strive for the best economic benefits by selling rooms to guests in the hotel;
Be proficient in front desk professional business and skills, and do a good job in customer service;
Proficiency in store information and accurate inquiry service;
Be responsible for the check-in formalities for the hotel guests;
Make relevant reports to provide accurate reception information for other departments.
岗位职责
查看交班记录，了解上一班的移交事项，并负责处理；
熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动；
熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益；
熟练前台各项专业业务和技能，搞好对客服务；
熟练掌握店内信息，提供准确的问讯服务；
负责为下榻酒店的宾客办理入住登记手续；
制作有关报表，为其它部门提供准确的接待信息。
Job Requirements
College degree or above, fluent in spoken English;
Open-minded, flexible, down-to-earth, with a strong sense of service, marketing awareness and responsibility;
Familiar with hotel policies, facilities and services, as well as the level and specifications of front desk work.
岗位要求
大专以上文化程度，流利的英语口语；
性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感；
通晓酒店各项对客政策、设施设备及服务种类以及前台工作程度和规范。