前厅部经理

ob Summary:
To be responsible for the overall daily and ongoing operation of the Front Office department and it’s units: Front Desk, Executive Floor, Concierge, Bell Service Business Centre and Guest Service Center.
岗位概述：
负责前厅部及其所属部门的运行工作包括: 前台，行政楼层, 礼宾，行李部，商务中心以及宾客服务中心。
Job Knowledge / Skill:
Good knowledge and very familiar with all front office area operation.
Good knowledge of corporate program ( SPG, Revenue management, etc) .
Good knowledge of front office computer system (Fidelio).
Good knowledge of finance and credit policy.
Good English language skill.
Good supervisory skill, with emphasis on “ people management”.
Good communication skill.
Be good at organize and problem solving.
专业知识技能：
掌握前厅部工作知识并且十分熟悉前厅部日常运行；
熟练掌握相关公司计划( 喜达屋优先顾客计划，收入管理方法等)；
熟练运用前台电脑系统，掌握各项功能；
良好的财务知识，熟悉相关信用政策；
良好的英语能力；
良好的管理技能, 强调“人性化管理”；
良好的沟通技巧；
良好的组织以及解决问题的能力。