前台主管/领班 Front Desk Supervisor/Captain

1.不断监控对客服务水平，通过客人的认可及热情，确保任何时间都能最大限度地令客人满意。
Monitor guest service constantly, ensuring that at all times maximum guests satisfaction is being achieved through guests’ recognition and prompt cordial attention.
2.保持对前台的监管以直接监督前台服务员的对客服务情况。
Maintain an active presence at the Front Desk to directly supervise the service Ambassadors attending to the guests.
3.确保每位入住宾客的登记资料的完整录入。
Ensure that entries in every registration are properly encoded in the computer system.
4.每天都核查团队帐目，确保团队帐目能得到及时更新.
Double check group accounts daily for accuracy, and ensure that these are always up-to-date.
5.确认预退房的数量和对延迟退房的客人做出计划安排。
Confirm the number of “due out” guests and scheduled late departures.