前台领班 Teamleader

Ensures all employees maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
确保员工掌握最新的酒店产品知识、当前的推广、政策改变及适当的内部信息。
Ensures services provided by the Front Office employees are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual.
确保宾客服务员始终提供所需的服务，并按照部门营运手册的要求提供快捷、持
续、礼貌且符合标准的服务。
Attends and contributes to all meetings as required.
按要求出席所有会议并对会议作出贡献。
Ensures all Guest Service Agents provide courteous and professional service at all times
确保所有宾客服务员始终提供礼貌且专业的服务。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
礼貌且高效地处理客人及员工的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
Ensures all Front Office employees adopt and practice all procedures as required by the Government bureaus.
确保前厅员工按照政府部门的要求执行所有程序。
To have a sound knowledge of the local environment such as restaurants and shopping areas within the city.
对当地环境具有扎实及最新的了解，如城市的餐厅、购物区。
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Is actively involved in the welfare, safety, development and well-being of employees providing advice, counselling and truthful, diplomatic feedback.
积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。
Ensures all Guest Service Agents report for duty on time.
确保所有员工按时上班。
Ensures all Guest Service Agents maintain a high standard of personal presentation & grooming at all time.
确保所有宾客服务员始终都有高标准的形象和仪表。
Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的接触。
Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International.
在任何时间表现负责的管理和行为，并以积极的形象代表酒店管理团队和国际凯悦。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。