Reservation Supervisor预定部主管

Duties and Responsibilities工作职责
· In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求
· Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
· Promote the Hotel’s (and ICHG generally) products and services
推銷酒店（以及整个洲际酒店集团）的产品和服务
· Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务
· Develop and maintain a regular pattern of sales calls
发展和保持定期进行销售拜访的模式
· Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
· Record and process reservations made by phone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订
· Accept wait list reservations
接受等待名单预订
· Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
· Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况
· Record special billing arrangements for groups and conventions
对团队和会议的特别账单安排进行记录
· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系所有要求信用审批的预订事宜
· Maintain knowledge of special rates/ offers/ promotions
掌握关于特价，优惠，促销活动的信息
· Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况，并向经理通报目前和将来的入住率
· Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告（如给旅行代理和商业机构报告等）
· Prepare reservation sales reports
准备预订销售报告
· Works with superior on manpower planning and management needs
和上级一起进行人力规划和管理需求。
· Works with superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。
Required Skills –技能要求
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
具有完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Problem solving, reasoning, motivating, organizational and training abilities.
具有解决问题，推理，号召，组织和培训能力
· Good writing skills
具有良好的写作能力