Reservation Agent 预订部文员

Key Responsible:
主要工作职责：
1.Record and process reservations made by phone/fax/email
以电话/传真和邮件方式跟进和记录所有预订信息
2.Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广来销售洲际酒店集团产品和服务
3.Maintain knowledge of special rates/ offers/ promotions
对酒店特殊价格/推广活动随时进行补充
4.Monitor reservation levels and inform Managers of current and future occupancy rates
监控预订状况并向经理汇酒店出租率平均房价情况
Qualification:
任职资格
1.Excellent written and oral communication skills in both English and Mandarin Chinese；
良好的中英文口语及书写技能。
2.At least 1 year working experience in the same position in 5 star hotel
有同等星级酒店相同岗位工作经验1年以上。
3. Have good image and temperament; good sense of service and willing to develop yourself in the hopitality industry
形象气质良好，有较强的服务意识，有志在酒店业发展。
4. Have good working attitude and sense of teamwork
良好的工作态度及团队合作意识。
5. Commitment to quality in everyting you do
在对客服务的每个细节中都保证质量。