Guest Service Manager 宾客服务经理

主要工作职责： 1. Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. 管理本班的前台工作确保客人得到快速的，专业的服务和个人的关注2. Provides functional assistance and direction to all departments.向所有部门提供功能性支持和指导3. Cooperates, coordinates and communicates with other hotel departments as required.按需要与酒店其它部门进行合作、协调和沟通4. Checks billing instructions and monitors guest credit检查结帐说明并监督客人信用情况5. Fully conversant with all hotel emergency procedures熟知酒店紧急情况所有处理程序 Qualification：任职资格： 1. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力2. Proficient in the use of Microsoft Office and Front Office System熟练使用微软办公软件和前台系统3. Problem solving, motivating, organizational and training abilities具有解决问题，推理，号召，组织和培训能力4. Leadership Skills具有领导能力5. Good sense of service and willing to develop yourself in the hospitality industry有较强的服务意识，有志在酒店业发展6. Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent具有酒店行政管理，酒店管理或相关的学士学位或大专水平7. 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景