Housekeeping Supervisor 客房部主管

DUTIES AND RESPONSIBILITIES
工作职责
· Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行 ：
监督客房部各项标准和工作程序的执行 ：
o Bedroom service
臥室服务
o Bathroom service
卫生间服务
o Valet service
洗衣服务
o Cleaning service
清洁服务
o Linen maintenance
布巾维护
· Recommended changes to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
· Maintain a current and thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。
· Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作，以确保交接班过程的有效进行 。
· Distribution and collection of keys
分发和收集钥匙。
· Management of all incoming and outgoing calls
管理所有的呼入和呼出电话。
· Solve employee grievances
解决员工受到的不公正待遇问题。
· Perform Room allocations
分配客房
· Perform Room inspections
检查客房
QUALIFICATIONS AND REQUIREMENTS
任职要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Able to speak, read and write English
具有说，读和写英语的能力。
· Proficient in the use of Microsoft Office
熟练使用微软办公软件
· Organizational and training abilities
具有组织和培训能力