质量总监 Director of Quality

负责通过建议、指导、培训及推动等方式，传达全面质量管理理念。该职位与直属下属、总经理及其他员工合作，制定并实施质量保证策略。任职者需确保质量流程符合公司宗旨和品牌标准，满足客户需求，保证员工满意度，并致力于在酒店层面实现持续改进。
Responsible
for communicating the concept of Total Quality Management through advising,
coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to
develop and implement quality assurance strategies. The position is responsible for ensuring that
quality processes meet company’s mission and brand standards, target customer
needs, ensure employee satisfaction, and focus on continuous improvement at the
property level.