宾客服务管家

【​岗​位​职​责​】​ ​ ​
​1​、​负​责​前​台​接​待​及​各​类​咨​询​服​务​，​为​宾​客​提​供​准​确​指​引​；​ ​ ​
​2​、​高​效​办​理​入​住​、​退​房​等​前​台​业​务​，​及​时​记​录​并​反​馈​宾​客​建​议​；​ ​ ​
​3​、​妥​善​协​调​处​理​宾​客​投​诉​，​提​升​服​务​满​意​度​与​酒​店​口​碑​；​ ​ ​
​4​、​专​项​接​待​V​I​P​宾​客​，​建​立​客​户​档​案​并​维​护​长​期​关​系​；​ ​ ​
​5​、​协​助​酒​店​线​上​线​下​宣​传​推​广​，​包​括​活​动​执​行​与​素​材​收​集​；​ ​ ​
​6​、​定​期​整​理​服​务​数​据​，​提​出​流​程​优​化​建​议​。​ ​ ​
​【​岗​位​要​求​】​ ​ ​
​1​、​性别不限，形​象​端​正​，​气​质​亲​和​；​ ​ ​
​2​、​普​通​话​标​准​，​具​备​优​秀​的​口​头​表​达​与​倾​听​能​力​；​ ​ ​
​3​、​团​队​服​务​意​识​强​，​能​灵​活​应​对​突​发​情​况​；​ ​ ​
​4​、​基​础​办​公​软​件​操​作​熟​练​；​ ​ ​
​5​、​可​接​受​应​届​毕​业​生​；​