客户关系主任Guest Relationship Officer

【职位描述】
1.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
为顾客提供热情周到的接待，有效率的登记入住。
2.Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客服务经理或宾客关系经理。回访客人，确保客人对解决方法满意。
3.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.
维护顾客的档案及特殊爱好等，确保有效地预订。
4.Liaises with Sales, Reservations and the Business Development team to handle corporate.
和销售，预定和商业发展团队共同为客人提供服务。
5.Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
确保为会员顾客提供优质专业的服务，推荐顾客加入会员。
6.Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.
了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。
7.Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.
抓住商机，用合理的方式提高酒店收入，确保客人物有所值。
【任职要求】
2-3 years working experience with same position in Brand Hotel
2-3年同等岗位品牌酒店工作经验
English & computer ability required
英语和电脑运用能力
Good community ability required
较好的沟通能力