宾客服务经理 - 西安皇冠假日酒店

·管理本班的前台工作确保客人得到快速的，专业的服务和个人的关注。
·Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. 
·直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
·Provides functional assistance and direction to all departments.
·向所有部门提供功能性支持和指导。
·Cooperates, coordinates and communicates with other hotel departments as required.
·按需要与酒店其它部门进行合作、协调和沟通。
·Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
·对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
·Responds to guest needs and resolves related problems
·就客人的需求做出反应并解决相关问题。
·Ensures VIPs and priority club guests receive special attention
·保证贵宾和优悦会会员受到特别关照。
·Takes action with the Property Management Systems (PMS) in emergency situation.
·在紧急情况下使用酒店管理系统（PMS）。
·Fully conversant with all hotel emergency procedures.
·熟知酒店紧急情况所有处理程序。
·Ensures front line staff complies with FIT marketing techniques and maximize sales.
·确保一线员工遵从散客市场技巧并最大化的进行销售。