前厅部经理Front Office Manager

Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and InterContinental Hotels Group business objectives. To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.
管理前厅部的日常运作，确保产品达到质量标准，按照洲际酒店集团业务目标向客人提供最佳服务。执行人力资源管理的职能，对员工进行筛选、培训、辅导和奖励计划，以便最大程度的提高业务水平并严格遵守对客服务标准，最大程度的满足客人的需求。
Required Skills –
技能要求
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Good writing skills
具有良好写作技能
• Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
• Problem solving, reasoning, motivating, organizational and training abilities
具有解决问题，推理，号召，组织和培训能力
• Strong Leadership skills in managing teams
在管理队伍中有具很强的领导技能
• Ability to manage complex relationships
管理复杂关系的能力
Qualifications –
学历
• Bachelor’s degree in Hotel Administration, Business Administration or equivalent
具有酒店行政管理，商业管理或相关的学士学位。
Experience –
经验
• 3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.
拥有3年酒店宾客服务工作经验，包括1年管理经验，或与此相当的教育和相关工作经验结合的背景。