Restaurant Captain 餐厅领班

Scope of Position
The Restaurant Captain is responsible for, but not limited to, the overall operations of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests
Requirements
Mandatory
Have a minimum of 1 year experience in related food and beverage establishment
Have a keen interest in food and the culinary ambitions of the establishment.
Willing to work a flexible schedule and holidays.
Work in a safe, prudent and organized manner
Have an in-depth knowledge of food and preparation
Have a good knowledge of wine and beverages
Be able to relate to all levels of guests and management
Have the ability to handle multiple tasks at one time
Have excellent communication and organization skills
Be able to consistently delight and satisfy our guest
Have the ability to handle guest requests in a detailed manner
Reading, writing and oral proficiency in the English and local language
Professional appearance and demeanor at all times
Have mathematical skills, computer software aptitude （as required） and some hotel operation knowledge
Be aware and adhere to key MOHG competencies:
Delighting our Clients
Working together as Colleagues
Promoting a Climate of Enthusiasm
Being the Best
Delivering Shareholder Value
Playing by the rules
Acting with responsibilit
Desirable
Actively looking to be ‘Best in class’
Actively looking to use the career development within MOHG
Desire to understand and research competition
Committed to improvement and knowledge of hospitality outside work.
Multi-lingual
Knowledge of specific hospitality industry applications is desirable
职责范围
餐厅领班负责但不局限于餐厅的整体运营。支持团队并确保提供最高的服务标准给客人
职位要求
必须具备
在相关餐饮方面至少有1年工作经历
对食品和烹饪有着浓厚的兴趣
愿意在弹性时间和假期期间工作
必须在安全，谨慎，有组织的方式下工作
对食物和准备方面有深厚的知识
对酒水饮料有深刻了解
有能力使所有层次的客人和管理层相处融洽
有能力在同一时间处理多种任务
有良好的沟通和组织能力技巧
能够让我们的客人感到一贯的喜悦满意
有能力细心的处理客人的要求
当地语言和英语阅读，书写，口语流利
在任何时候保持职业精神和风度
具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识
知晓并坚持上海浦东文华能力的关键点：
使客人感到满意
如同员工一样一起工作
促进气候的热情
做到最好
传递股东价值
在规则下做事
做到有责任
可以具备
积极成为“行业中的最好”
积极在上海文华东方酒店里有职业发展
渴望理解和研究竞争
坚持改进和工作外知识的获取
多语种
具有特定酒店行业知识应聘者为先