Front Office Agent 前厅接待

Mandarin Oriental Pudong, Shanghai is looking for a FrontOffice Agent to joinour Front Office team.
Are you a master of craft? Do youthrive in a team that succeeds together, demonstrating integrity and respectwhile acting responsibly? Do you embrace a growth mindset? We invite you tobecome a fan of the exceptional.
Mandarin Oriental Hotel Group is theaward-winning owner and operator of some of the most luxurious hotels, resortsand residences located in prime destinations around the world, with a strongdevelopment pipeline. Increasingly recognised for creating some of the world’smost sought-after properties, the Group provides legendary service inspired byAsian heritage whilst representing the very cutting-edge of luxury experiences.
MandarinOriental Pudong, Shanghai is afive-star luxury hotel which located on the banksof the Huangpu River. In the heart of Pudong’sfinancial district, we offer the perfect combination of style, comfort, andworld-class service. We pride ourselves on our innovative restaurants, serenespa and contemporary design.
About the job
Based at the Mandarin Oriental Pudong, Shanghai within the Front Office Department, The Front Office Agent reports to the Front Office Manager.
As Front Office Agent you will be responsible for the following duties:
The Front Office Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk services
As Front Office Agent, we expect from you:
Hotel Management School Graduate
Excellent overall communication skills
Able to multi task
The ability to work well in a team environment
Must possess good command of written and verbal English Language
Must possess good command of written and verbal Mandarin Language
Must have basic hotel operation knowledge
Ourcommitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance).
Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus.
Delicious work buffet meals & various team building activities.
Support the internal talent transfer plan of the group worldwide.
We’re Fans.Are you?
上海浦东文华东方酒店正在寻找前台接待加入我们的前厅部团队。
您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。
文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。
上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。
关于工作
工作地点位于上海浦东文华东方酒店，在前厅部，前台接待向 前厅经理汇报。
作为前台接待，您将负责以下职责：
前厅接待需根据个性化优质服务体验，通过提供迅速有礼的前台服务满足和超越客人的期望。
作为 前台接待，我们对您的期望：
酒店管理学校毕业
良好的交流技巧
有能力处理多项工作和任务
可以在团队的环境里努力地工作
必须拥有良好的中英文口语读写能力
拥有基本酒店营运知识
我们对您的承诺
学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。
MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。
健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。
有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。
丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。
支持集团全球范围内的人才内部调转计划。
我们是粉丝。您呢？