保安员 Security Guard

Responsible for maintaining the highest level of Security at all times whilst on duty；
确保值班内任何时刻酒店的安全；
Patrols lobbies、corridors、guest floors and public areas and makes use of security system appropriately, while ensuring there are no fires, unsafe conditions, and/or missing or inoperative safety equipment；
巡视大堂、走廊、楼层和公共区域并正确运用巡更系统，以确保没有火灾、安全隐患和遗失或失灵的安全器材；
Ensures that the Hotel’s policy and procedures in key issuance are adhered to at all times；
确保时刻严格遵守酒店的规章制度；
Ensures that the Hotel’s policy and procedures on the issuance of Security Passes are adhered to for all visitors including suppliers, contractors,part-timers, associates and so on；
确保所有的来访者包括供应商、老客户、小时工和酒店的员工严格遵守酒店的安全保卫的制度和守则；
Ensures that tasks and duties listed for designated posts such as Associate Entrance, Control Room, Spa Village, Lobby, Guest Floors, Exterior Car Park Area and Hotel Driveway are professionally carried out at all times；
确保一些任务和职责明确成为条款比如员工通道、监控室、大堂、客房楼层、停车区域都应时刻保证安全工作到位；
Assists in the tasks assigned in emergency situations；
执行紧急情况下分配的任务；
Assists in the tasks assigned during Hotel Fire and Evacuation situations；
协助进行酒店防火和员工疏散工作；
Ensures all Fire Exits are not obstructed at all times；
确保所有的防火通道时刻畅通；
Questions any suspicious character in a polite manner; Refuses entry if the subject  is not able to provide reasonable reply; Requests for assistance immediately if the situation arises；
礼貌地询问可疑的来访者，如果不能提供原因的有权拒绝其进入酒店，当有紧急情况发生时应请求帮助；
Assists guests at all times when being approached during patrol；
在巡视时，总是尽可能地帮助客人；
Assists guests at main entrance, opens car doors and directs to the elevator, when stationed in the lobby；
在酒店大堂巡视时，当需要，在酒店门口为客人服务，开车门，并为客人指引电梯的方向；
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved  satisfactorily；
持礼貌态度，有效妥善地解决所有住店客人和内部客人的投诉和要求，以确保问题满意地解决；
Maintains positive guest and colleague interactions with good working relationships;
与客人和员工之间保持良好的工作关系；
Participate in providing and receiving constructive criticism, in order to improve efficiency, productivity and service。
提供或接受各种建设性意见，以便提高服务效率和服务质量。