楼层经理 Floor Manager

· To supervise RoomAttendant and inspect guest rooms and surround service areas. Paying attentionto details by keeping the international standard of room cleanliness andproduct maintenance adhering to standard required by our hotel.
管理客房服务员并检查客房及服务区域的卫生，注意从酒店的全局出发并根据要求建立国际化的卫生标准。
· Patrol and beresponsible for floor and inspect ensure guestroom cleanliness up to thestandard set up by the hotel.
巡逻检查楼层，确保客房的清洁。
· To check all the guest rooms, VIP in-house, VIParrival and long staying guests.
检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。
· To attend to guestrequests and complaints. Takes corrective action.
采用正确的方式处理客人的要求和投诉。
· To document all dailyactivities and events such as guest complaints and habits in the logbook.
记录日常所有的活动，例如客人的投诉和喜好等。
· To ensure thecleanliness of guestrooms, and ensure maximum guest satisfaction, adhering tothe standard required by our hotel.
确保所有客房按酒店标准清洁，同时保证客人最大程度的满意。