餐饮服务主管（中餐、西餐、宴会）F&B Service Supervisor

job overview职位概述
· Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.
监督所在餐厅的服务和菜单内容的提供情况，确保高品质和一致性。
·Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
At Holiday Inn we want our guests to relax and be themselves which means we need you to:
·Be you by being natural, professional and personable in the way you are with people
·Get ready by taking notice and using your knowledge so that you are prepared for anything
·Show you care by being thoughtful in the way you welcome and connect with guests
·Take action by showing initiative, taking ownership and going the extra mile
在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：
·展现真我：在与他人接触时真实自然、形象专业、积极乐观
·时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备
·体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通
·积极行动：积极主动、尽职尽责并且要多做一步
Duties and Responsibilities工作职责
·In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。
·Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
·Supervise cash handling and banking procedures
监督现金的处理和存放程序。
·Prepare daily banking and cash flow reports
编制每日存款和流动资金报告。
·Establish and instruct staff in cash security procedures
制定并指导员工执行现金安全制度。
·Deal with irregular payments
处理异常的付款情况。
·Supervise the maintenance of service equipment
监督服务设备的维护保养。
·Monitor standards of guest facilities and services
监督客用设施和服务的标准。
·Control stock and monitor security procedures
控制存货和监督保安成序。
·Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
·Supervise functions
监督各项职能。
·Supervise outlet service
监督餐厅的服务。
·Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
·Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。
aCCOUNTABILITY责任范围
Number of employees supervised –
管理的员工
Direct F&B Hostess / Sommelier / F&B Cashier/ F&B Attendant / Room Service Order Taker / Bar Attendant
直接 ： 餐饮领位员，侍酒师，餐饮收银员，餐饮侍应生，客房送餐服务生，酒吧侍应生
Indirect NA
间接 无
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
· N.A.
无
Key Metrics –
主要绩效指标
·Completion of assigned tasks
完成分配给工作的情况
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)
·Guest Requests
客人的要求
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
·Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
·Problem solving and training abilities.
具有解决问题和培训的能力
Qualifications –
学历
·Diploma in Hotel Management, Food & Beverage, or related field.
酒店管理，餐饮或相关专业的大专学历。
Experience –
经历
·2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred.
2年相关工作经历，或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑。