To be fully conversant with every detail of the hotel layout and the location and
Sprinkler system and smoke detectors
Fire fighting equipment and emergency exits
Fire control room and fire indicator panels
Emergency evacuation / public address systems
Emergency assembly area outside hotel
Fire / bomb threat and security procedures
Emergency phone numbers
First aid equipment
To safe guard the hotel, guest and associates’ property from vandalism, theft and any kind of crime.
To be helpful to guests or patrons to the various outlets or functions.
To ensure that associates punch in / out and following established policy and procedures of the hotel.
To monitor and to control the movement of all associates, visitors and contractors leaving or entering the hotel through the staff entrance.
To handle all tasks with diplomacy, tact, appropriate discretion and efficiency.
To assist in searches of staff baggage / belongings and lockers according to specified policy and procedures.
To record and to control all visitors’ belongings / items when entering and leaving the hotel premises through the associate entrance or loading dock.
To ensure that unauthorized personnel do not gain access to the hotel floors and back of the house areas.
To ensure that all contractors and visitors to the hotel exchange their identity cards for hotel security passes when entering the hotel premises through associate entrance or loading dock.
To be aware of all locations of hotel equipment installation, hotel project or renovation which will be handled by outside contractors.
To ensure the cleanliness of working areas and hotel premises.
To monitor and to control the situation around the hotel by radio telecommunication.
To check and to ensure that all CCTV recording is properly operated.
To check Operator of emergency phone alarms.
To ensure the forecourt driveway is free of obstruction and the traffic flows are smooth at all times.
To ensure to check all current events, activities and functions at the time of the duty.
To patrol the areas of responsibility and to ensure the safety and comfort of the guest.
To ensure that the emergency escapes doors are secured.
To ensure that no unauthorized persons stray into luggage rooms, fire exits, bell counter or function rooms.
To secure guest’s luggage in front office upon guest check-in / out.
To guide drivers and ensure smooth traffic control in front of Main Entrance.
To control parking along the hotel premises and take necessary actions to remove unauthorized vehicles.