·在任何需要的时候宴请客人,并带领其参观酒店活动。
Entertains and conducts hotel tour to clientswhenever required.
·与现有客户建立并保持良好的客户关系,并不断地开发新的客户。
Establishes and maintains strong relationship withthe established clientele and constantly explores into new businessopportunities.
·与其他操作部门保持良好的沟通,确保满足客人的需求和期望。
Liaises and works closely with the related operationdepartments ensuring guest's requests and expectations are being met.
·礼貌并有效地处理客人和员工的请求,报告投诉或问题。如果没有立即解决问题的方法,要确保快速做出有效的回应和跟踪。
Handles guest and employee enquiries in a courteousand efficient manner, reporting complaints or problems. If no immediate solution can be found, toensure that the necessary follow-up is conducted in a timely manner.
·在工作中保持积极的顾客和同事互动关系。
Maintains positive guest and colleague interactionswith good working relationships.
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