楼层主管Floor Supervisor

·         Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房标准和程序的执行，主要如下
o    Bedroom service
卧室清洁服务
o    Bathroom service
浴室清洁服务
o    Valet service
管家服务
o    Cleaning service
清洁服务
o    Linen maintenance
布草的维护
·         Recommended changes to these standards and training needs on an ongoing basis
对当前的标准和培训进行适当的建议和改进。
·         Maintain a current and thorough knowledge of all housekeeping systems
掌握当前的相关的、全面的客房体系。
Open and close the shift and ensure effective shift hand over
良好的轮班确保工作有效地交接。
·         Distribution and collection of keys
分发和收取钥匙。
·         Management of all incoming and outgoing calls
控制内外部的电话。
·         Solve employee grievances
解决员工的不平情绪。
·         Perform Room allocations
分配房间。
·         Perform Room inspections
检查房间。
Priorities arrival rooms
·         Liaise with Front Office for guest and hotel requirements
据客人和酒店要求与前厅部保持联系。
·         Ensure guest valet is processed and delivered in a timely manner
确保客人的洗衣被及时地处理和递送。
·         Co-ordinate special projects (eg ite rooms, vermin control, window and carpet cleaning, room inventories)
协调方案（房间的布置、虫害的 控制、窗户及地毯的清洁、客房盘点）
·         Manage all special requests made by guests
处理客人的特殊需求。
·         Ensure consistency within the department
确保部门内部的一致性。
·         Management of lost property for the hotel
处理酒店的失物招领问题
·         Ensure you have complete knowledge of room types, layouts and facilities
确保已熟知房间类型、布局和设施相关知识。
·         Manage storage areas
管理库房区域。
·         Maintain adequate stock levels
维持足够的库存量。
·         Complete stocktakes as required
完成必需的库存量。
·         Conducts shift briefings to ensure hotel activities and operational requirements are known
管理排班事项以确保酒店的活动和运作的要求众所周知。