中餐厅主管 Team Leader-Chinese Restaurant

确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.
对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
确保餐厅的前、后线区域的洁净有序。
Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
餐厅经理、副经理不在岗时，就每日的准备、服务和菜单给员工召开班前例会。
In the absence of Outlet Manager, Assistant Outlet Manager, conduct daily pre-shift briefings to associates on preparation, service and menu.
执行收银员的职能并负责Micros收银程序。
Performs the function of cashier and responsible for Micros cashiering procedure.
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.