夜班经理 Night Manager

定期主持召开部门沟通会并确保部门例会和会议切实有效且在必要时进行指导。
Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
汇报值班日志中所记录的所有事件。
Reports all daily occurrence of the Hotel in the Assistant Manager’s Log record.
仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项，且负责到底。
Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks.
所有与客人有关的事件必须记录，并更新客史档案里。
All guest incidents must be recorded and updated in Guest History database.
根据客房部提供的破损和遗失物品报告，在24小时内与客人沟通。
Corresponds within 24 hours to guest on all damage/missing items reported by Housekeeping.
礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
保持与顾客和同事的良好合作关系。
Maintains positive guest and associate interactions with good working relationships.