预订部主管 Reservation Team Leader

协助从部门运作看部门的发展、维持和更新是否符合部门总监的操作政策 &程序、操作手册里的标准, 确定年度检讨正确地反映任何的变化。
Assists with the development and maintenance of a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
参加每日销售的班前会，关于当天抵达的一些重要客人及应注意的细节。
Attends daily Marketing briefing – highlighting important details/ guests for on-day arrival.
协助做年度房间商务计划的准备，确定完全酒店计划上的商务目的和职员提出的需要。
Assists with the preparation of the annual Rooms Business Plan, ensuring Divisional Objectives fully address business objectives of the Hotel and needs of associates.
协助准备和正常更新预订部预算，配合收益管理经理确定目标被达到，而且费用有效地被控制。
Assists with the preparation and regular update of the Reservations Departmental Budget in close cooperation with the Revenue manager, ensuring targets are met and costs are effectively controlled.
确保一组织所有预定文件系统被维护。
Ensures that an organised, up-to-date filing system is maintained for all reservations.
确保始终高效、精确地保存文本文件和电子文件。
Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
建立有效的文档跟踪系统，保证可根踪查找所有预订交易信息。
Establishes an efficient trace File to ensure that all business booked is properly tracked.