水疗中心宾客服务员 Guest Service Officer

确保保持工作环境的五星级水准，并为所有客人留下积极的第一印象。
Ensure the
maintenance of a five star environment and positive first impression for all
guests.
始终保持愉悦的态度，在客人光临时热情招呼。
To be
pleasant at all times and greet the guest upon arrival.。
建立并保持与客人良好的合作关系，负责处理客人投诉、需求并解答关于服务方面的询问。
Establish rapport
with guests maintaining good customer relationship and handle all guest
complaints, requests and enquiries on services
经常亲自确认客人得到符合凯悦品牌标准的优异服务。
Personally
and frequently verify that guests are receiving the best possible service in
line with Hyatt International standards.
问候并协助客人制定水疗和健身计划并亲自带领贵宾至按摩房间。
Greet and
assist guests with treatment and activity planning and escort VIP guests to the
therapy rooms.
确保根据品牌要求为客人提供迅速的电话和信息服务。
Ensure a
speedy telephone and message service at all times for guests as per brand
standards.
确保根据最新的促销活动、政策和通告；为客人提供相应的服务。
Ensure
treatment guests maintain an up to date awareness of current promotions, policy
changes and memorandums.
熟悉所有部门和餐厅的产品知识。
Be familiar
with product knowledge of all outlets and departments
积极寻求与客人接触的机会并保持卓越的公众关系。
Pro-active
in seeking guest contact and maintaining excellent public relations.
确保客史资料的时时更新。
Ensure that
guest history records are up to date at all times.
支持客人认知计划并维护相关的客史资料。
Support a
consistent guest recognition programme and maintain a relevant guest database.