Guest Services Supervisor 前台主管

·
Conducts shift briefings to
ensure hotel activities and operational requirements are known
·
进行有效的交接班简报工作，以明确酒店活动和运营要求
·
Supervise front office
operations during assigned shift including:
·
在当班期间监督前厅部运营情况，包括：
o
Maintenance of guest
information
o
维护客户信息
o
Maintenance of information
about local events
o
维护当地活动的信息
o
Reception supplies
management
o
前台物资管理
o
Compile occupancy statistics
o
统计入住情况
o
Supervise the use of the PMS system
o
监督前台操作系统的使用情况
o Ensure the thorough and effective implementation of
the 4 actual registrations and 5 mandatory requirements registration policy .
o
确保前台四实五必须登记政策得以良好实施
o
Supervise group bookings and Coordinate and lead the front desk team to
ensure excellent reception services for groups
o
监督团组预订情况，带领前台人员做好团队接待
o
Assisting with serious
complaints
o
协助解决严重投诉问题
·
Supervise cashiering activities
during shift including:
·
在当班期间监督收银活动，包括：
o
Cash handling and banking
procedure
o
现金处理和银行业务程序
o
Dealing with irregular payments
o
处理非法支付情况
o
Instructing staff in credit
policies and facilities
o
就信用政策和设备对员工进行指导
o
Instructing staff in cash
security procedures
o
就现金安全程序对员工进行指导
o
Carry out debtor control
o
实施应收帐款控制
o
Prepare reports
o
准备财务报告
o
Supervise the cashiering system
o
对收银系统实施监管
·
Works with Superior and Human
Resources on manpower planning and management needs
·
与上级领导和人力资源部一起进行人力规划和管理需求。
·
Works with Superior and
Director of Finance in the preparation and management of the Department’s
budget.
·
与上级领导和财务总监一起编制和管理部门预算。