资深皇冠会务经理

· Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction.
深入了解酒店目标市场领域的关键行业，并在必要时积累行业/客户专业知识，以最大化客户满意度;
· Prepare Weekly Events Forecast and seize upselling opportunities.
准备每周活动预测，并抓住加售机会;
· Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction.
及时跟进并与客户及利益相关者建立战略关系，以推动最高水平的客户满意度;
· Ensure timely delivery of Master Invoice to customers and facilitate payment .
确保及时向客户发送总账单，并协助促进付款;
· Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated and reconciled.
与预订部、销售与市场部以及餐饮部密切合作，确保活动账户的整合和对账
· Team up with counterpart Crowne Meetings Fulfillment staff to deliver sector/customer specific services when needed.
与皇冠会议执行团队成员合作，在必要时提供针对行业/客户的特定服务;
· Where applicable, supervise, manage and train Crowne Meetings Events Executives and Crowne Meetings Events Coordinators in carrying out their responsibilities.
在适用的情况下，监督、管理和培训皇冠会议活动执行人员和皇冠会议活动协调员履行其职责;
· Where applicable, act as escalation point for clients and members of the Crowne Meetings Fulfillment Team when issues are not solved at a proper level.
在适用的情况下，作为客户和皇冠会议执行团队成员在问题未在适当层级解决时的升级点;
· In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity.
在活动策划过程中，与会议策划者协商，确定最佳会议室布局、会议/茶歇流程建议、菜单规划、餐饮协调、桌椅布置、装饰选项等，以提高会议效率和生产力;
· Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.
每天与每位会议策划者会面，汇报日常活动情况，审查消费情况、账单以及与合同账单的任何差异，并审查最终账单的估算;
· Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience.
与客户和餐饮团队举行预活动会议，确定提升客户体验的潜在改进措施;
· Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly.
根据情况，作为联系点提供即时协助，以快速满足客户的需求并确保活动顺利进行;
· Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities.
监督活动后的客户回访和反馈调查的收集，并跟进客户以获取活动反馈并发现进一步的商业机会;
· Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment.
协调安全和安保措施，确保会议顺利进行，尽量减少中断或问题。为客户提供建议和咨询，推荐可能减少浪费、节能且对环境影响最小的会议选项和替代方案;