Front Office Manager前厅部经理

Banyan Tree Jiuzhaigou
九寨沟悦榕庄
1. Directs and co-ordinates all subordinate Front Office staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
监管和协调所有前厅下属员工，确保每日运营事务及时的处理并且达到客人期望。
2. Co-ordinates with housekeeping to ensure that rooms are serviced according to guest requirements and those vacant rooms are cleaned according to arrival schedules.
协调客房部以确保所有客人的房间要求得到满足，进店房在进店前是干净的。
3. Control the availability of rooms, room types, accuracy of room count and rate categories together with Direct of Rooms
与客务部经理一起控制待用房间、房间类型，确认房间数量与房价类别。
4. Maximize occupancy, revenue and average rate while maintaining high service standards.
在维持高标准服務水平前提下尽量提高客房出租率、客房收益、平均房价。
5. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
控制保存和更新客施资料和相关的支出以确保客人需求和喜好在任何时候都可以得到满足。
6. Be aware of all establishment credit policies and procedures.
清楚明确地建立信用政策和程序。
7. Approve upgrades and special amenities
批准升级和特别贈品。
8. Co-ordinates the procedures involved in guest recognition programs including VIPs
协调相关确认客人的程序，包括VIP客人。
9. Adhere to complimentary room’s procedure.
坚持免费房程序。
10. Ensure Front Office personnel handle guest registration efficiently, promptly and courteously.
确保前厅部员工高效、快速、礼貌地处理客人登记。
11. Conduct guest room inspections together with the Executive Housekeeper
与行政管家一起查房。
12. Responsible for handling of reservations when reservation office is closed
负责处理预订部下班后的预订
13. Responsible for the compilation of statistics for Front Office and the provision of reports relation to that area
负责前厅部资料和其它相关报告编制。
14. Set up systems to capture guest feedback and present to management on a regular basis
建立顾客反馈系统，定期向上级汇报。
15. Oversees the library, ensuring adequate supply of books, magazines, newspapers, videos, CDs and games as well as the Business Centre operation.
全面控制图书馆，确保书、杂志、报纸、录像，CD和游戏等和商务中心的运营。
16. Ensures accurate and up to date information is available including tours and sightseeing, and implements booking procedures
确保准确和及时的信息，包括旅游和观光，以及相关预定情况。
17. Ensures that all guest billing procedures are handled correctly, minimizing rebates
确保所有客人的账目都正确，并且最小化扣减。
18. Liaises with the transportation company to ensure efficient guest transfers.
与交通公司协调已确保客人高效的交通。
19. Liaises with Sales Offices and Reservation Offices to maximize business opportunities and ensure efficient handling of room reservations.
与销售和预订协调，以确保商业机会最大化和高效的处理房间预订。
20. Prepares, monitors and controls the hotel’s annual Front Office budget
准备、监管和控制酒店前厅每年的预算。
21. Maintain efficient administration within the department preparing and submitting operational reports on time
在部门内部维护高效的行政管理，按时准备和递交运营报表。
22. Ensures that employees are selected, trained, evaluated, and rewarded in compliance with existing employee management systems
确保员工的选拔，培训，评估和奖励在员工管理系统内。
23. Coaches, counsels, disciplines and develops subordinate employees
培训，鼓励，劝诫和发展下属员工。
24. To maintain all records for the purpose of legal and governmental purposes.
保证各种记录符合法律及政府的规定。